Lehlohonolo W's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

LW

Lehlohonolo W

Active since May 2016

228

Reviews

0

Industries

Reviews

228 reviews

4 months ago

Refund bad service

I am deeply disappointed by the level of service I received from Dial Direct value added team, last month they debited me early (not on the agreed debit date) and I was then asked to rate the service and obviously the rating was not good as that early debit resulted in R130 in unnecessary bank charges, a manager called Marcel from the value added team called me to find out what the issue is, I explained to him and he asked me to send him my bank statement so he can request a refund he will also fast track it for me, I did as he asked, and to date no response from him, I have sent followup emails and no response from him…bad service in my books, no integrity at all.

1 reply

4 months ago

Upgrade

I received a call a few days ago stating that one of my numbers is due for an upgrade, the agent tried to conclude a deal buy for some odd reason was unable to load the deal on my account, I then said it’s ok I’ll do it online, I tried but couldn’t get it right. I then called to the online dept and they tried, they also couldn’t get it right and said they’ll escalate it to back end , it’s been days since that happened.

2 replies

Discovery Insure

5 months ago

Loss of driving points

In as much as Discovery Insure has one of the best rewards programs it does come with a lot of drawbacks, this morning I lost 12 points due to hard braking…..I was on the R21 freeway, driving at normal speed around 100km/h and suddendly 2 cars to my left bumped into each other and the one car spun onto my lane,very close to me, hence I had to slam on the brakes and managed to swerve, if it wasn’t for that I would have been part of that accident. However I get points deducted instead..last month or so I corrected Discovery insure over points I lost for “exceeding the speed limit” (driving 80 in a 60 zone) I corrected them by advising that entire road is an 80 zone, my points were supposed to be allocated back but that never happened…I think the app must come with a feature where we can comment of correct some of these loses

4 replies

5 months ago

Vodapay app

I’ve been receiving sms’s over the past few days stating that I need to update my details on the Vodapay app, so I followed the insteuctions and logged in and couldn’t get it right, I then called in and the lady showed me how to get support from the app, they called me but also couldn’t get it right, then they also showed me how to get to the live chat, live chat couldn’t get it right, they then called me and still couldn’t get it right and said I must wait until the 14th to see if my app will be blocked, I asked what details did I need to update, no one from Vodacom was sure, I then asked them to change my surname on the app as it’s still showing my old surname, no one knew how to, how does Vodacom have an app that they can’t manage/support? Anyway one question, is it possible to do an early upgrade with Vodacom??

2 replies

5 months ago

Debit order

I recently was interested in taking up MiwayLife to which I had signed up, but then some debt came up and I was then forced to cancel the Life policy shortly after so I can take care of this first, I then requested MiwayLife to cancel my policy to which they did, but I see that the cancellation is effective as of 01/04/2026 and my account was debited, this shouldn’t be the case as the policy was cancelled within 30 days of me taking it it..I’d say less than 15 days of me taking the policy, so kt doesn’t even make sense that you’d want to debit me for the first month then cancel the next month, can this be refunded please..

1 reply

Discovery Insure

6 months ago

Incorrect info

Discovery insure data inaccurate….I reviewed yesterday’s data and I must say the info is inaccurate….for one it shows that on the 6th Feb 2026 and it shows that I sped on Tonkmeter road and drove 84 on a 60 zone, I am quite fami**** with that road and it’s an 80 zone….it even shows that after I left Carnival mall I also sped, this info is inaccurate as I am very observant on the road and I also use Waze to assist in my driving as well as I look out for road signs, on my trip I was very vigilant and I urge Discovery to put someone on both those roads to verify where the road changes speed there’s nowhere, it’s either the sensior is damaged or the the Discovery GPS has incorrect information…..both those roads are 80 zones and I was well within that zone, can this be investigated and have my points returned to me, I cannot be losing points over something that doesn’t exist.

10 replies

6 months ago

Really poor service

I am so disappointed with Capitec Bank, I lost my brother this week and unfortunately he never discussed his policies with anyone we just know he had policies but don’t know where, so we went to court and obtained a letter of authority and we took to it Capitec so we can view his statement and determine which policies debited from his account so we can claim from those insurers, but Capitec bank refused and said the cannot assist as the letter of authority doesn’t mean anything to them, the only thing they could do is show us his balance, which at this point we really don’t care about that we just want to know who he was insured with and we can bury him with dignity, apparently Capitec doesn’t subscribe to court instructions…

1 reply

7 months ago

Exams

College SA is turning out to be one of the worst institutions you can work with, I paid my sons' exam fees (Ref IVQ0265) on the 11th December, to date we are still awaiting exam vouchers, on the 14th Jan I received an update from the college stating that they are waiting for the funds to reflect into their account, which is rather a lame excuse, the funds should have long reflected on their account, the payment was made 11th December, can this please be sorted out

1 reply

MiWay Insurance

7 months ago

No call back

I’m deeply disappointed by Miway insurance, since December I’ve been filling in the contact form to get scratch and dent cover as well as Tyre and rim cover and to date I have not received any callback as yet…..is it that Miway views it as minor business or what??

1 reply

8 months ago

Outsurance promise

I did a quotation yesterday and it was initially for motor insurance then after I went on and did quotes for home contents and buildings cover as well to which I ended up accepting the building and home contents. at the end of the call I asked the lady about the Outsurance promise, if they can't beat your motor insurance quote you get R500, the lady promised to send an email but nothing till now

1 reply

Review Distribution

5 Star

12 (5.3%)

4 Star

2 (0.9%)

3 Star

25 (11%)

2 Star

20 (8.8%)

1 Star

169 (74.1%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy