College SA
3.2|590 reviews
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Mojalefa L
1 reviews | Active since Member
15 Jan 2026, 12:29
Warning: Misleading service and obstructive refund process at CollegeSA
I paid a deposit on 24 December 2025 believing I was purchasing a CompTIA Security+ exam voucher, as CollegeSA markets itself as a CompTIA partner. Instead, I purchased a course, not the exam and could access course materials even without registering. When requesting a refund, I was asked to sign a registration form and provide additional documents, which contradicts the purpose of cancellation. This morning I received a call from someone named Juan asking why I was cancelling, which felt unnecessary and irrelevant. They were open to refunding me, now I'm being told I was supposed to send through my registration form? How because I am not interested in that and therefore I won't be refunded and instead I owe them. I sent the registration form yesterday and now they are going to use that for irrelevant reason.
At no point prior to payment was I informed of a 7-day refund or cooling-off policy. Their insistence on this window is being app**** retroactively and unfairly. The shifting requirements and inconsistent communication have made the refund process confusing and obstructive.
I caution prospective students to clarify exactly what they are paying for before committing.
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Replies (56)College SA's replyOfficial
16 Jan 2026, 06:23Dear MojalefaThank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction and would like to provide clarity on the matter.College SA is a CompTIA Partner and offers training courses aligned to CompTIA certifications. As clearly stated on our website and course pages, the product purchased is a course, and not an exam voucher. Exam vouchers are not included unless explicitly stated.In line with our policies and procedures, access to course materials is granted once payment is received, irrespective of whether formal registration documentation has been completed. This is standard practice and does not change the nature of the product purchased.Regarding refunds, our cooling-off and cancellation policy applies to all enrolments and is communicated within our terms and conditions. Requests for refunds are assessed in accordance with this policy and supporting documentation is required to ensure compliance and accurate processing. This is not intended to obstruct the process, but to ensure it is handled correctly and fairly.The call you received was made in good faith, as part of our standard process to understand the reason for cancellation and to explore whether the matter could be resolved. There was no intention to cause discomfort or inconvenience.We acknowledge that this experience has been frustrating and regret that it has left you feeling dissatisfied. We always encourage prospective students to review course descriptions and policies carefully prior to enrolling, and our team remains available to clarify any queries before payment is made.Should you wish to engage further, we invite you to contact us directly so the matter can be addressed through the appropriate channels.Kind regards,College SA Support Team
Best regards,
College SA's reply16 Jan 2026, 06:23
Official
Dear MojalefaThank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction and would like to provide clarity on the matter.College SA is a CompTIA Partner and offers training courses aligned to CompTIA certifications. As clearly stated on our website and course pages, the product purchased is a course, and not an exam voucher. Exam vouchers are not included unless explicitly stated.In line with our policies and procedures, access to course materials is granted once payment is received, irrespective of whether formal registration documentation has been completed. This is standard practice and does not change the nature of the product purchased.Regarding refunds, our cooling-off and cancellation policy applies to all enrolments and is communicated within our terms and conditions. Requests for refunds are assessed in accordance with this policy and supporting documentation is required to ensure compliance and accurate processing. This is not intended to obstruct the process, but to ensure it is handled correctly and fairly.The call you received was made in good faith, as part of our standard process to understand the reason for cancellation and to explore whether the matter could be resolved. There was no intention to cause discomfort or inconvenience.We acknowledge that this experience has been frustrating and regret that it has left you feeling dissatisfied. We always encourage prospective students to review course descriptions and policies carefully prior to enrolling, and our team remains available to clarify any queries before payment is made.Should you wish to engage further, we invite you to contact us directly so the matter can be addressed through the appropriate channels.Kind regards,College SA Support Team
Best regards,