Bad service with disappointing rooms

Travelled from JHB to CPT on business. Checked in on the 9th July at 11:30pm. The Deluxe room 421 had a damp smell. We realized the carpet close to the window was extremely wet. We called the front desk to inform them. The hotel apparently was fully booked. On the 10th July on our return to the room the smell was worse. I called front desk once again and they advised that they will send housekeeping. Luno who was very helpful tried to vacuum the water, it was almost a liter water in the vacuum but it made no difference as the damp smell did not go away. A lady came after to spray, still no difference. Front desk advised that they only have one room available which was a studio room 532. The studio room was not any better as we had to deal with the size of the room, grime in the shower, smelly towels and the flooring looked like a patched puzzle. I informed the staff that I had bilateral knee surgery and could not walk far. We had no option to move rooms as the first night caused my chest to be heavy breathing the dampness in the room. I spoke to Junaid the night manager who also checked the room, requesting a refund from Deluxe to Studio. He could not make a decision and informed me that on check out I should speak to the manager on duty. The manager on duty was Ayanda. I explained the situation, he was not helpful at all but arrogant making it my problem. I requested a refund on the difference and he advised that the difference between Deluxe and Studio room was R200. He offered the R200 and I rejected it as the inconvenience caused at a Luxury 4 star hotel was not worth R200. Worst experience in a 4 star hotel and will not recommend to anyone. The hotel needs to train their managers to deal with the situations. Rooms are definitely not 4 star. We spend our money and expect the service. Totally disappointed. To anyone looking to book this hotel, think twice as the reviews don’t tell the honest truth about this hotel. The hotel responses to good reviews and ignores the bad reviews.