Pathetic Service

The most useless bunch of people I have ever come across! They never listen to what you ask for, do their own thing and mess it up. 1. I bought my own frames and took it to them and asked them to print a picture to fit the frame and they print a size that didnt fit the frame and tell me they cant fit it unless i bought the frame from them. R90 per copy wasted They did not seem to have proper understanding of what was being asked of them or provide options on other choices of media available. Only told me about the most expensive option which was the photo paper. 2. Called a week ago and asked for their email address so I could send them 2 pictures to print before i got there. I get there 20mins later and then get told their machine is out of order. 3. Called exactly a week later and they tell me it is fixed, so i resend my email with the two pics at 1:37pm. Get there at 2:29pm and they hadn't printed. Then the lady lightens the picture before printing so it came out a lot lighter than it should have. She admitted to lightening the pictures because it looked darker tells the guy who was serving me that he should reprint it as is, but her manager and another staff member insist that it cannot be reprinted because the picture on the screen just looks darker. The absolute last time I will ever use their pathetic services again!