Fast delivery Disappointing return policy

I ordered a Sonoff T5 switch from Communica and, to be fair, the delivery was excellent — I received my order the same day, which I really appreciated. Unfortunately, my experience with their return policy has been very disappointing.

While Communica’s price was over R300 cheaper than Takealot, I regret not spending the extra money, as Takealot’s return process is far superior. With Communica, I am currently being refunded for one of the two switches I bought, but the second one — which looks used because my electrician attempted to install it — is not being refunded.

The real issue is that the product description didn’t mention that these switches often don’t work in older South African houses due to neutral wiring compatibility. When I called for support, I was basically told: “We’ve never had issues with those switches, good luck.” That response didn’t inspire confidence, especially after my electrician confirmed with his colleagues that the neutral wire in my home is not compatible with the device.

Going forward, I’ll rather pay a bit more with Takealot, knowing I have up to 6 months to return items without hassle. I’ve returned multiple products with them before and never had a problem. With Communica, unfortunately, the after-sales support and return flexibility just doesn’t compare.