C
Communica
Claimed Business
C
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
33
Recommended: Likely
Review Distribution
2.3|7 Reviews
May '25 - Apr '26
5(28.6%)
4(0%)
3(0%)
2(14.3%)
1(57.1%)
5(28.6%)
4(0%)
3(0%)
2(14.3%)
1(57.1%)
Frequently Asked Questions About Communica
Communica has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Communica across 80 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCV
Claude V
1 reviews | Active since Jan 2020
11 Feb 2026, 12:37
9-Unit Rack wall mount.
Bought a 9 Rack wall-mount unit from Communica. According to there website, it should have come fully assembled, it was not. It also did not come with instructions on how to assemble it. When I called them, they put me through from person to person, every time I need to explain the problem to a new person, finally came to a person that said it should have been fully assembled and that they will find out that happened and call me back, I am a still waiting for this person to call me back. After 30 minutes, i called them, I could not get a hold of the person and the phone cut out, I decided it is not worth the effort! I strongly advise you to pay a little extra and get your supplies from a company that is professional and reliable, with other words don't buy it from Communica!
Helpful (0)
|Replies (0)CV
Claude V
1 reviews | Active since Jan 2020
11 Feb 2026, 12:37
9-Unit Rack wall mount.
Bought a 9 Rack wall-mount unit from Communica. According to there website, it should have come fully assembled, it was not. It also did not come with instructions on how to assemble it. When I called them, they put me through from person to person, every time I need to explain the problem to a new person, finally came to a person that said it should have been fully assembled and that they will find out that happened and call me back, I am a still waiting for this person to call me back. After 30 minutes, i called them, I could not get a hold of the person and the phone cut out, I decided it is not worth the effort! I strongly advise you to pay a little extra and get your supplies from a company that is professional and reliable, with other words don't buy it from Communica!
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Replies (0)MN
Mattheus N
1 reviews | Active since Jan 2020
27 Nov 2025, 18:37
go to TakeALot
Wanted to buy cctv cameras during black friday 2025, but reading the after service messages I'm going to save myself a LLOOTT of heartache, and just go to TakeALot.
Helpful (0)
|Replies (0)MN
Mattheus N
1 reviews | Active since Jan 2020
27 Nov 2025, 18:37
go to TakeALot
Wanted to buy cctv cameras during black friday 2025, but reading the after service messages I'm going to save myself a LLOOTT of heartache, and just go to TakeALot.
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Alain S
1 reviews | Active since Jan 2020
22 Aug 2025, 10:19
Fast delivery Disappointing return policy
I ordered a Sonoff T5 switch from Communica and, to be fair, the delivery was excellent — I received my order the same day, which I really appreciated. Unfortunately, my experience with their return policy has been very disappointing. While Communica’s price was over R300 cheaper than Takealot, I regret not spending the extra money, as Takealot’s return process is far superior. With Communica, I am currently being refunded for one of the two switches I bought, but the second one — which looks used because my electrician attempted to install it — is not being refunded. The real issue is that the product description didn’t mention that these switches often don’t work in older South African houses due to neutral wiring compatibility. When I called for support, I was basically told: “We’ve never had issues with those switches, good luck.” That response didn’t inspire confidence, especially after my electrician confirmed with his colleagues that the neutral wire in my home is not compatible with the device. Going forward, I’ll rather pay a bit more with Takealot, knowing I have up to 6 months to return items without hassle. I’ve returned multiple products with them before and never had a problem. With Communica, unfortunately, the after-sales support and return flexibility just doesn’t compare.
Helpful (0)
|Replies (0)AS
Alain S
1 reviews | Active since Jan 2020
22 Aug 2025, 10:19
Fast delivery Disappointing return policy
I ordered a Sonoff T5 switch from Communica and, to be fair, the delivery was excellent — I received my order the same day, which I really appreciated. Unfortunately, my experience with their return policy has been very disappointing. While Communica’s price was over R300 cheaper than Takealot, I regret not spending the extra money, as Takealot’s return process is far superior. With Communica, I am currently being refunded for one of the two switches I bought, but the second one — which looks used because my electrician attempted to install it — is not being refunded. The real issue is that the product description didn’t mention that these switches often don’t work in older South African houses due to neutral wiring compatibility. When I called for support, I was basically told: “We’ve never had issues with those switches, good luck.” That response didn’t inspire confidence, especially after my electrician confirmed with his colleagues that the neutral wire in my home is not compatible with the device. Going forward, I’ll rather pay a bit more with Takealot, knowing I have up to 6 months to return items without hassle. I’ve returned multiple products with them before and never had a problem. With Communica, unfortunately, the after-sales support and return flexibility just doesn’t compare.
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