EK
Errol K
Active since Sep 2019
34
Reviews
0
Industries
Reviews
34 reviews16 months ago
Telkom openserve the worst company to attend to Fibrefaults
A fibre fault was reported on 29 December 2024. On 30th at 9:47 an openserve technician called to verify whether anyone was at home. He arrived a few minutes later and indicated that there was a cable break in the fibre and service would be working later inv the day.. I tracked the fault and an appointment was scheduled for 8-16:00 for Tuesday 2 January. this appointment was not met and no phone call was received advising that they would not attend. I then went onto the site and tracked the fault. A new appointment was scheduled for Friday 3January. When checking again this appointment was moved to Mondsy 6 January. This once again without the service being restored and no apology that the appointment had been cancelled without and communication. On 3 January I called 10210 and the consultant assured me that a technician would visit before 9am on 3 January. This was yet another failed appointment by Telkom Openserve and by 16:00 the service is still not functioning . I really do not know what Monday will bring, they most likely do not have trained staff to repair the service that they provide
0 replies
20 months ago
DSTV and Showmax are just useless
I had a DSTV streaming package which offers streaming to one TV and a device until 24 July, this service also included Showmax for free on the premium package which was working perfectly. As of 24 July I did not renew the DSTV subscription. On 4 August I purchased a DSTV explora decoder and connected the premium package which allows you to view one TV off the decoder and a 2nd TV connected by streaming. This package also includes free Showmax. Since switching from streaming to the decoder I have not been able to connect to Showmax. When trying to connect a message indicates that I am not subscribed to Showmax. I have sent no less than 15 emails to DSTV and have had several telephone conversations with them but to no avail. Their last suggestion was that I contact Showmax. I did this and have sent and received numerous emails with Showmax but I still cannot connect to Showmax as when wanting to connectit indicates that I am unsubscribed. Do they not realise that they should remove all previously subscribed accounts as I am still linked to an unsubscribed account. I have advised them this on so many occasions but they just do not understand
53 replies
20 months ago
Don't part with your cash to Temu!!! They are ****bags
This Chinese shopping site is *****ed. Oct items have been paid for a day later you are advised that the parcel is out for delivery. A few days later they send a recorded message and an email that an import tax needs to be paid to SARS. Once paid the parcel gets released and delivered to your city by (Buffalo China courier) The parcel then gets lost in transit. You then have the option to request a delivery of the supposedly lost goods and they place the order. Several days later they one again want payment of tax to Sars before delivery which I refused and demanded a full refund which does not seem likely
56 replies
22 months ago
Mugg&Bean rewards system sucks
I joined the Mugg and Bean rewards app 3 years ago. We regularly visit Mugg and Bean monthly and scan the receipt to earn points. For the first two years I received a voucher for a slice of cake on my birthday month. This did not occur this year and on an enquiry to their head office I was informed the following from two different persons 1) Kindly note that mugg and Bean term and condition have changed. Only qualifying customers receive the free birthday slice of cake so if the customer has not received any birthday voucher a month before that means they are not one of the qualifying customers. Qualifying customers are those who order on Mugg & bean app more than twice or more or more often. 2) Birthday vouchers are only sent to qualifying mugg& bean customers at the beginning of their birthday month. The qualifying criteria is that you need to use the loyalty app payment feature two or more times in the proceeding 12 months, either paying with a linked card or scanning your payment receipt to earn loyalty beans. The criteria of scanning the payment receipt was met as we visit Mugg &Bean at least once a month and I have a credit in my beans account. I have since used the credit, and removed the Mugg&bean app as I will not be visiting a mugg&bean store again
0 replies
22 months ago
FNB -Best Digital Bank in South Africa
On 18 June 2024 I made hotel reservations for a non refundable room and paid the full amount for the accommodation on Bookings.com. Once payment was received I received an email from the hotel via Bookings.com confirming the reservation and payment On 26 June I received an email from the hotel via Booking.com advising that there was a problem with the payment and that I needed to access a link that they sent and insert the information that was required, failure to comply within 24 hours would result in the reservation being cancelled. I accessed the Bookings.com app and did this but I failed to realise that the Bookings.com site had been hacked. When performing the transaction on the link this later required me to approve a purchase on the FNB banking app and approved the transaction. Immediately after approving the transaction I received a notification from FNB indicating that a *****ulent transaction had been detected and FNB rejected the transaction. It is brilliant to know that the ***** detection of FNB identified the transaction as *****ulent and notified me by SMS and email. Shoud this not have occurred I would have lost a considerable amount of Money. It is good to have peace of mind knowimg that you are banking with the best digital bank in South Africa. I reported the matter to Bookings.com but have not received a response almost 24 hours later. I advised the hotel and they indicated that my reservation is valid and they have escelated the problem to Bookings.com and will be advising all their guests
53 replies
23 months ago
Poor service from Afrihost
Wanted to switch from Trlkom Fibre to Afrihost.. Communicated with Afrihost on their WhatsApp app site on 29 April and advised consultant that I was required to give Telkom a month notice and that the service should only be activated on 31 May 2024 The consultant advised on which Fibre connection to take that was similar to what I currently have. He advised that I should get my order in ASAP so they can get me on the system. I placed the application on his suggestion but their site does not request for an installation date. Four days later I receive a call from Afrihost requesting the number on the Nokia box. I told her that I only want the service as from 31 May as my existing Telkom Openserve will be disconnected then. Several days later I received an email advising that they were to transfer the service over. I advised them that I did not want the service yet and they acknowledged this. On 14 May Afrihost debiteded my account for a pro rata amount until 31 May and transfered the Telkom openserve fibre to their network without any advice or communication. When contacting the WhatsApp again they could not assist as to who gave the instruction to proceed in connecting before the required date. I am now being billed for two fibre connections. How disgusting a company that does not communicate with their customers. Unfortunately there is not a 0 or Minus to give them
0 replies
29 months ago
Quality products that look good and last
I must say that Lighthouse products are not the cheapest around. but if it is quality you are wanting then it is money we'll spent. I purchased a set of solar festoon string led bulbs for the Pergola by the swimming pool over 2 years ago. I have had many of the Chinese made units which only last a year and then stop working. Well the unit from Litehouse is really of superior quality. It switches on at sunset and burns the entire night only to switch off at sunrise. Because of the quality of the products the manufacturer I have now purchased two more sets of solar lights for the patio and for another pergola
0 replies
29 months ago
DSTV is a total circus, and you wonder why you are bleeding vustomers
I had streaming connected and a month later I purchased and Ultra decoder. I requested that DSTV switch from the steam package and connect the Ultra decoder to an existing dish which had last been used for DSTV about 20 years ago. We have an open view decoder connected to the dish and is working at 100% signal and quality. The person at the call centre activated the service to the Ultra decoder but this never worked. After spending no fewer than 4 wasted time calls to the call centre I eventually decided to return the Ultra decoder to Pick n Pay. During this period the streaming still functioned normally. A month later I received a bill for the use of the decoder.(which never worked due to the inefficiency of the staff at the call centre) Now I am receiving demanding SMS's demanding the outstanding amount for the use of the decoder. After so much correspondence to DSTV I eventually received a call from a customer care consultant to whom I explained the situation. She promised that all these charges would be reversed as she could see that the Ultra decoder could never have worked as the old twin LNB on the existing dish does not support for the operation of the Ultra decoder. She explained that all charges will be reversed. After all this I am now receiving regular threatening SMS's from DSTV that I urgently need to pay all outstanding amounts to avoid being blacklisted and avoid possible downgrading of my credit rating. What an idiotic company you are DSTV.
144 replies
29 months ago
Takealot sell damaged goods
Purchased a Vortex 6 in one airfrier from Takealot. this item was purchased as a gift and was not opened until 8 days later. When given to the person on the 8th day it was discovered that the drawer handle was cracked and the stainless steel portion was dented. Logged a return request on the 9th day and they collected the Airfrier. On receiving the item they rejected the return stating that I had returned the item to late and that the return for damaged items was to be within 7 days. The unit was not switched on and returned without being used. Why did they approve and collect the item knowing that they would reject the claim. A week later they returned the damaged Airfrier with no correspondence. Takealot sell damaged goods, make sure to open any item received from them on the day that you receive it
0 replies
31 months ago
Disgusting service by DSTV, performing an unauthorised uncommunicated debit
A debit of R1113.43 has been conducted on my debit card, this has resulted in my account being placed into debit and a penalty of R105 being implementedby my bank due to insufficientfunds. I have only performed payment for streaming services using my credit card. About 20 years ago I had cancelled a debit facility for Mnet. Without any consultation or notification they very conveniently debit the account for a dish service which has not been connected. I am still only using streaming service. What a shady company that really do not know what they are doing. Please can we not get a different company to supply sport channels
262 replies
Review Distribution
5 Star
9 (26.470588235294116%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (73.52941176470588%)