Mugg And Bean
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mugg And Bean is facing significant customer experience challenges across multiple service dimensions. Customers consistently describe long wait times, inconsistent food quality, app and loyalty system failures, and rude staff conduct. While isolated branches and named staff receive genuine praise, the dominant pattern is one of disappointment, with many long-standing loyal customers stating they will not return.
TrustIndex
3
NPS Score
-57
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Mugg And Bean is facing significant customer experience challenges across multiple service dimensions. Customers consistently describe long wait times, inconsistent food quality, app and loyalty system failures, and rude staff conduct. While isolated branches and named staff receive genuine praise, the dominant pattern is one of disappointment, with many long-standing loyal customers stating they will not return.
The most common complaint about Mugg And Bean, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. Customers describe rude, dismissive staff and managers who refuse to intervene or apologise. Multiple reviews cite racial bias, ignored complaints, and head office failing to respond to escalations. Named exceptions like Bebina, Mandela, and Tiyane stand out, but the overall conduct pattern is poor.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2019
Thank you Lindo at Mugg and Bean Vryheid, for someone that is new you gave amazing service, was super friendly and helpful. All the staff at M&G are amazing but it was so nice to see such a warm face even though you are new. Well done guys.
1 reviews | Active since Oct 2019
Thank you Lindo at Mugg and Bean Vryheid, for someone that is new you gave amazing service, was super friendly and helpful. All the staff at M&G are amazing but it was so nice to see such a warm face even though you are new. Well done guys.
1 reviews | Active since Dec 2022
On the 26 May 2026 at 18h25 ,me and my family walked into Mugg and Bean Kenilworth centre branch with no acknowledgement from the staff around .No Manager in sight Then my wife went to a staff member for assistance and was told they close. The board on the door states that they close at 19h30 Monday to Friday.
1 reviews | Active since Dec 2022
On the 26 May 2026 at 18h25 ,me and my family walked into Mugg and Bean Kenilworth centre branch with no acknowledgement from the staff around .No Manager in sight Then my wife went to a staff member for assistance and was told they close. The board on the door states that they close at 19h30 Monday to Friday.
1 reviews | Active since Feb 2019
Mugg & Bean Umhlanga Sands Disappointing Food And Atmosphere. The cafe mocha had to be returned at yet another visit The Mexicana pizza had more chillies and pepper that mince. Absolutely disgusting which is not always the case as that’s our favourite pizza. Absolutely rowdy staff, no care that they have customers. No one pays attention to the details
1 reviews | Active since Feb 2019
Mugg & Bean Umhlanga Sands Disappointing Food And Atmosphere. The cafe mocha had to be returned at yet another visit The Mexicana pizza had more chillies and pepper that mince. Absolutely disgusting which is not always the case as that’s our favourite pizza. Absolutely rowdy staff, no care that they have customers. No one pays attention to the details
1 reviews | Active since Oct 2024
I have experienced a terrible attitude by their manager Amy who is serving at THE VERGE BRANCH at linksfield. She cant handle the complains. Complains are handled in terms of emotion and ego that in terms of policies. It looks like there are not even systems in place. I tried to elevate it through their Facebook page but three times after doing so the complain is removed from their page. Which is a sign that they are not in honest business. They take credit not critic. There is a lot suspicious legally there. Compliance with labour law does not seems to be on par. So you cant complain about their way of handling things.
1 reviews | Active since Oct 2024
I have experienced a terrible attitude by their manager Amy who is serving at THE VERGE BRANCH at linksfield. She cant handle the complains. Complains are handled in terms of emotion and ego that in terms of policies. It looks like there are not even systems in place. I tried to elevate it through their Facebook page but three times after doing so the complain is removed from their page. Which is a sign that they are not in honest business. They take credit not critic. There is a lot suspicious legally there. Compliance with labour law does not seems to be on par. So you cant complain about their way of handling things.
1 reviews | Active since Dec 2013
M&B Alzu Petroport N4. On Saturday 2 May they got the coffee order wrong, Today 3 May (returning from the Lowveld) we waited 25min for 3 toasties (Order #24).
1 reviews | Active since Dec 2013
M&B Alzu Petroport N4. On Saturday 2 May they got the coffee order wrong, Today 3 May (returning from the Lowveld) we waited 25min for 3 toasties (Order #24).
1 reviews | Active since Nov 2022
What an absolute waste of time. Bayside mugg and Bean is a blemish on the brand. We went for breakfast. The restaurant had only.5 full tables. We waited 5 minutes for the menu, which should a been a sign. We ordered coffee and something to eat. 1 meal being a mere plain toasted sandwich. 45 minutes later we called our waitress after not seeing her the whole time or receiving any updates. Lucky for me I had the bottomless coffee so I could help myself. After waiting another ten minutes we decided to just go to the waitress station and cancel our order and pay for the coffee. We stood for another 10 minutes for her just to print the slip. She tried to call the manger but he actually just looked our way and walked into the kitchen. Which after seeing it I am kind if glad we didn't eat there. The floor was dirty so cant imagine the rest if the kitchen is clean. If you have a few hours to kill and not fussy about cleanliness then I guess this is the place to go.
1 reviews | Active since Nov 2022
What an absolute waste of time. Bayside mugg and Bean is a blemish on the brand. We went for breakfast. The restaurant had only.5 full tables. We waited 5 minutes for the menu, which should a been a sign. We ordered coffee and something to eat. 1 meal being a mere plain toasted sandwich. 45 minutes later we called our waitress after not seeing her the whole time or receiving any updates. Lucky for me I had the bottomless coffee so I could help myself. After waiting another ten minutes we decided to just go to the waitress station and cancel our order and pay for the coffee. We stood for another 10 minutes for her just to print the slip. She tried to call the manger but he actually just looked our way and walked into the kitchen. Which after seeing it I am kind if glad we didn't eat there. The floor was dirty so cant imagine the rest if the kitchen is clean. If you have a few hours to kill and not fussy about cleanliness then I guess this is the place to go.
Mugg And Bean has a TrustIndex of 3 out of 10 on Hellopeter, based on 96 reviews in the last 12 months. Hellopeter has tracked Mugg And Bean across 1,856 total reviews. How is the TrustIndex calculated? →
