1 reviews | Active since Member
We Purchased a Mercedes Benz Diagnostics Laptop from Complete Motor Diagnostics (CMD), the person who assisted us was Marius 072 274 9978, we paid for the Machine on 5 October 2021, we received the Machine on 1 September, since we received the Machine until today the Machine was not in a working condition. We queried with Marius that the Machine was not in working condition the day after it was received, in other words the 2nd of Sept 2021. The machine went back to CMD more than 5 times for repairs, we were liable to pay the courier charges, address used for courier purposes, No29 Bloem street, Riebeek Kasteel, Western Cape 7307, first of all it was the hard drive that was defective, then Software, then the Multiplexer, we purchased the machine for R 19,800.0 Marius said that he can't help us because he is only the 3rd man in the transaction, however the money was paid to CMD. We then sent the machine to another supplier seeing that Marius refused to refund us for a machine that was not working at all, Our supplier came back to tell us that the Machine was the cheapest **** that he has ever seen and that he can't even assist us with parts to fix the machine, after that we contacted Marius again, and then all of the sudden he said that we could have claimed it as a warranty but because we used another supplier he can't assist us anymore, that after he told us that he can't help us at all, and its our own loss. This is the worst service I have ever experienced in my entire life, I tried phoning him and he just ignored my calls. I hope and pray that no one else will make the stupid decision as we did in ordering ANYTHING from Marius @ CMD, this was a dailight robbery and fraudulent business, I don't even have the words to describe the bad customer service and how disappointed I am in this Supplier, to be honest I can't even believe that this is a registered business, if you ask me its R 5.00 machines the sell for 19K, and then they just rob you, easy money!!! I threatened to write a review, and Marius made it clear that he does not care, I can do whatever I want too. I hope I encourage all customers with the same experience to speak up, and to avoid ever purchasing or referring anyone to CMD, not even your worst enemy!!! 9 Months + without a working machine, I basically received junk for a huge amount of money.
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