Complex Patrols
3|10 reviews
JM
Jon M
1 reviews | Active since Member
03 Feb 2023, 14:51
incompetent complex patrols.
Before I write this , may I just say, the armed Guards working for this company are fantastic , brilliant in fact ... Unfortunately they are being represented by an amateurish , arrogant bunch of narcissistic admin/management who haven't a clue on customer service . Infuriating to deal with such disrespect , as a result ive decided to cancel with immediate effect , cant get rid of these fools fast enough .
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Replies (112)Complex Patrols's replyOfficial
10 Feb 2023, 14:47 It is rather unfortunate that Mr. Mc Gowan has posted a review attacking our company. Our subsequent attempts to deal with this matter privately and professionally were rebuked by him. As a rule, Complex Patrols welcomes any constructive reviews of our company. However, we feel compelled to set the record straight, as regards what we believe are the facts surrounding the origin of this client’s unhappiness. As is the norm with service providers in most service industries, provision is made in our terms and conditions of service agreement for unpaid debit orders by financial institutions. And more specifically, the cost of the debit order rejection fee raised by these institutions due to insufficient funds in the account debited. All our clients, including this client, agreed that in the occurrence of unpaid debit orders, this debit order rejection fee is passed on to the client(himself) for payment thereof. It was our request for the repayment of this bank charge, after yet another debit order rejection that set the client off on what can only be described as a very abusive, bullying attack on one of our female employees who was just doing her job. In a review of the client’s online reviews, some 46 just on Hello Peter alone which includes 3 major banks, it is evident that we are not the only company to be affected by issues relating to terms and conditions of various types of agreements to which he is a party. We hereby vehemently deny the unwarranted and untrue allegations as set out in his review and in support hereof, we refer to his mentioning of our excellent employees in the review and subsequent emails to us. Further, the unfortunate female employee that unfairly endured this client’s wrath, peppered with degrading insults, is strangely in possession of an email from himself where he questions her as to, why all people can’t be as happy and even lovely sounding as she is? He further even likens dealing with her, to him returning from a weekend in Disneyland, with smiley faces attached too! As a professional and responsible employer, we demand excellence in service to our clients from all our employees however, we also have a duty to protect our employees from abuse, harassment, and intimidation during the ordinary performance of their duties, hence we waivered any terms and conditions pertaining to cancellation to enable this client to cancel our services.
Best regards,
Complex Patrols's reply10 Feb 2023, 14:47
Official
It is rather unfortunate that Mr. Mc Gowan has posted a review attacking our company. Our subsequent attempts to deal with this matter privately and professionally were rebuked by him. As a rule, Complex Patrols welcomes any constructive reviews of our company. However, we feel compelled to set the record straight, as regards what we believe are the facts surrounding the origin of this client’s unhappiness. As is the norm with service providers in most service industries, provision is made in our terms and conditions of service agreement for unpaid debit orders by financial institutions. And more specifically, the cost of the debit order rejection fee raised by these institutions due to insufficient funds in the account debited. All our clients, including this client, agreed that in the occurrence of unpaid debit orders, this debit order rejection fee is passed on to the client(himself) for payment thereof. It was our request for the repayment of this bank charge, after yet another debit order rejection that set the client off on what can only be described as a very abusive, bullying attack on one of our female employees who was just doing her job. In a review of the client’s online reviews, some 46 just on Hello Peter alone which includes 3 major banks, it is evident that we are not the only company to be affected by issues relating to terms and conditions of various types of agreements to which he is a party. We hereby vehemently deny the unwarranted and untrue allegations as set out in his review and in support hereof, we refer to his mentioning of our excellent employees in the review and subsequent emails to us. Further, the unfortunate female employee that unfairly endured this client’s wrath, peppered with degrading insults, is strangely in possession of an email from himself where he questions her as to, why all people can’t be as happy and even lovely sounding as she is? He further even likens dealing with her, to him returning from a weekend in Disneyland, with smiley faces attached too! As a professional and responsible employer, we demand excellence in service to our clients from all our employees however, we also have a duty to protect our employees from abuse, harassment, and intimidation during the ordinary performance of their duties, hence we waivered any terms and conditions pertaining to cancellation to enable this client to cancel our services.
Best regards,
JM
Jon M's updateReviewer Update
10 Feb 2023, 15:00Please outline the definition of the word " Rebuked " . While you do that , tell me , how would you like ME to copy and Paste your emails on this thread ? you see , threatening further action " At this point , they chose to cc legal , of which I returned the favour . I do NOT take well to threats, which is what you attempted . I stand by the fact your admin and management at Complex patrols need a crash course in customer services , Oh and another thing , when paperwork is in play , I Strongly urge you NOT to lie to the public , I WILL post the emails here . For the record , Complex wanted to charge me bank charges for returned mag tape , of which it Was NOT my fault as I later tried to explain , could of been the bank who rejected the second attempt , They weren't interested , nor were they interested in the fact THEY made an error , I asked them umpteen times regarding an invoice and umpteen times they told me I was up to date and that the invoice they REPEATEDLY sent me was for my perusal only( Again , I have the email thread on hand ) . Only to find out much later that I was in fact in arrears . By this stage I was not happy , , the so called "Happy admin staff I spoke to was rude abrupt and by no stretch of the imagination , NOT A NICE PERSON . Again I am so happy to paste `ALL emails here for Everyone to read , then YOU guys can make the decision as to who is right .
JM
Jon M's update10 Feb 2023, 15:00
Reviewer Update
Please outline the definition of the word " Rebuked " . While you do that , tell me , how would you like ME to copy and Paste your emails on this thread ? you see , threatening further action " At this point , they chose to cc legal , of which I returned the favour . I do NOT take well to threats, which is what you attempted . I stand by the fact your admin and management at Complex patrols need a crash course in customer services , Oh and another thing , when paperwork is in play , I Strongly urge you NOT to lie to the public , I WILL post the emails here . For the record , Complex wanted to charge me bank charges for returned mag tape , of which it Was NOT my fault as I later tried to explain , could of been the bank who rejected the second attempt , They weren't interested , nor were they interested in the fact THEY made an error , I asked them umpteen times regarding an invoice and umpteen times they told me I was up to date and that the invoice they REPEATEDLY sent me was for my perusal only( Again , I have the email thread on hand ) . Only to find out much later that I was in fact in arrears . By this stage I was not happy , , the so called "Happy admin staff I spoke to was rude abrupt and by no stretch of the imagination , NOT A NICE PERSON . Again I am so happy to paste `ALL emails here for Everyone to read , then YOU guys can make the decision as to who is right .