No Delivery to items i bought 4 months ago

I purchased an item from them in August 2017. in their disclaimer they mention that deliveries may take up to 3-9 weeks. post the 9 weeks i emailed them making them aware that i have not received my items. in an email correspondence with one Dean Thompson , he said he was logging in a dispute for me and would get back to me. he then later after a few weeks of probing him again wrote me and said, and i quote "Hi Pule, good news your parcel just got a scan in SA". 2 months later i am still waiting for them to contact me about this matter. they have even stopped responding to my emails at this point.