Comtel Communications
Claimed Business
Comtel Communications
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
3|4 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Comtel Communications
Comtel Communications has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Comtel Communications across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Safeera M
1 reviews | Active since Jan 2020
3 Sept 2025, 06:17
Do not sign up
If I could allocate a zero, I would. Terrible service for a migration, been debited incorrectly, incurred additional bank fees and yet still no call. Back and forth on email with no actual resolution.
Helpful (0)
|Replies (0)GS
Giuseppe S
1 reviews | Active since Jan 2020
1 Aug 2025, 18:07
Comtel terrible support, terrible company
I have opened a contract with comtel for a flat in big bay western cape. Reason was because unfortunately being a complex you have a small selection of providers to choose from and they do not have any of the good ones, like webafrica or cool ideas. It costed me 2200 rand to install a fibre that was already there because their fibre provider advise I need a 1.5k routerboard (for what?), then I wait another 3 days for my router to be delivered, since it kept being delivered to the wrong address from courier guy (another terrible company) and lastly when my router arrive and I should just plug it and being able to use it, it doesn't work because the wireless password provided is WRONG. I call their support to reset the password, and for THREE TIMES they tell me they will open a ticket, investigate and call me back. Only to find out after the third time that NO TICKET WAS EVER OPENED. Then they said it's a fibre installer issue because they can't see the modem on their system and they got to escalate it to them and nothing will be solved until Monday (On a Friday night, I have a customer in the flat and it means he has no internet for all his stay). I am able to find another router, I call them back and advise I am going to use my own router, provide me with the PPoE details. They advised they CAN'T PROVIDE TO ME MY OWN DETAILS FOR SECURITY AND I NEED TO SIGN A WAIVER ON MONDAY. I NEVER heard of something like this with ANY other operator I have used before. I am speechless, I never saw such terrible support. I will cancel with them ASAP, they should not even be in business.
Helpful (0)
|Replies (0)GS
Giuseppe S
1 reviews | Active since Jan 2020
1 Aug 2025, 18:07
Comtel terrible support, terrible company
I have opened a contract with comtel for a flat in big bay western cape. Reason was because unfortunately being a complex you have a small selection of providers to choose from and they do not have any of the good ones, like webafrica or cool ideas. It costed me 2200 rand to install a fibre that was already there because their fibre provider advise I need a 1.5k routerboard (for what?), then I wait another 3 days for my router to be delivered, since it kept being delivered to the wrong address from courier guy (another terrible company) and lastly when my router arrive and I should just plug it and being able to use it, it doesn't work because the wireless password provided is WRONG. I call their support to reset the password, and for THREE TIMES they tell me they will open a ticket, investigate and call me back. Only to find out after the third time that NO TICKET WAS EVER OPENED. Then they said it's a fibre installer issue because they can't see the modem on their system and they got to escalate it to them and nothing will be solved until Monday (On a Friday night, I have a customer in the flat and it means he has no internet for all his stay). I am able to find another router, I call them back and advise I am going to use my own router, provide me with the PPoE details. They advised they CAN'T PROVIDE TO ME MY OWN DETAILS FOR SECURITY AND I NEED TO SIGN A WAIVER ON MONDAY. I NEVER heard of something like this with ANY other operator I have used before. I am speechless, I never saw such terrible support. I will cancel with them ASAP, they should not even be in business.
0
Replies (0)HM
Hendrika M
1 reviews | Active since Jan 2020
28 Jul 2025, 04:43
Awesome support service
Wow what a great experience I had with their support especially Charlton. I needed help with figuring out why my internet wasn't working on a Friday evening and he phoned me to help me do some test, stayed checking that everything worked and phoned me again to confirm that everything was still working. So very impressed by this service and would recommend them to anyone.
Helpful (0)
|Replies (0)HM
Hendrika M
1 reviews | Active since Jan 2020
28 Jul 2025, 04:43
Awesome support service
Wow what a great experience I had with their support especially Charlton. I needed help with figuring out why my internet wasn't working on a Friday evening and he phoned me to help me do some test, stayed checking that everything worked and phoned me again to confirm that everything was still working. So very impressed by this service and would recommend them to anyone.
0
Replies (0)MB
Mechanne B
1 reviews | Active since Jan 2020
9 Jun 2025, 06:46
Comtel 5 Star
I have to give Comtel a shout out for its great and amazing service, i logged a call for a fibre cable that was damaged and they were there within 2 hours to fix it, was a pain free process. What a pleasure. Thank you
Helpful (0)
|Replies (0)MB
Mechanne B
1 reviews | Active since Jan 2020
9 Jun 2025, 06:46
Comtel 5 Star
I have to give Comtel a shout out for its great and amazing service, i logged a call for a fibre cable that was damaged and they were there within 2 hours to fix it, was a pain free process. What a pleasure. Thank you
0
Replies (0)PJ
Portia J
1 reviews | Active since Jan 2020
24 Mar 2025, 06:44
Review your tech support time
I'm frustrated that Comtel Langebaan only has technical support until 8pm daily. It's hard to believe that an ISP doesn't offer 24/7 technical support like other providers. If your internet goes down after 8pm, there's nothing you can do but wait until the next day. I had an issue after hours that could not be resolved at the time but I had to escalate it the next day. The tech support was quick to assist and I want to thank Noer Ismail for trying to resolve my issue and appreciate the ongoing communication. Very professional there and thank you for sorting me out. But please reconsider extending your hours. Other ISP tech supports are open even until 11pm as this is what other users in my complex are saying and they happy with their ISPs. Thank You
Helpful (0)
|Replies (0)PJ
Portia J
1 reviews | Active since Jan 2020
24 Mar 2025, 06:44
Review your tech support time
I'm frustrated that Comtel Langebaan only has technical support until 8pm daily. It's hard to believe that an ISP doesn't offer 24/7 technical support like other providers. If your internet goes down after 8pm, there's nothing you can do but wait until the next day. I had an issue after hours that could not be resolved at the time but I had to escalate it the next day. The tech support was quick to assist and I want to thank Noer Ismail for trying to resolve my issue and appreciate the ongoing communication. Very professional there and thank you for sorting me out. But please reconsider extending your hours. Other ISP tech supports are open even until 11pm as this is what other users in my complex are saying and they happy with their ISPs. Thank You
0
Replies (0)FJ
Francois J
1 reviews | Active since Jan 2020
22 Mar 2025, 12:15
Full of promises
Vuma installed and no internet when I phoned vuma they said I must phone isp as they need to log a ticket, I phoned u to activate to be told only in a rude manner by person in support on Monday, I work online . And my daughter studies online, I need it up plz ,I'm loosing money also not being able to work plz advise the further steps, I've been a sturn supporter of comtel in our complex the whole time also
Helpful (0)
|Replies (0)FJ
Francois J
1 reviews | Active since Jan 2020
22 Mar 2025, 12:15
Full of promises
Vuma installed and no internet when I phoned vuma they said I must phone isp as they need to log a ticket, I phoned u to activate to be told only in a rude manner by person in support on Monday, I work online . And my daughter studies online, I need it up plz ,I'm loosing money also not being able to work plz advise the further steps, I've been a sturn supporter of comtel in our complex the whole time also
0
Replies (0)PJ
Portia J
1 reviews | Active since Jan 2020
20 Mar 2025, 18:58
Pathetic non-available tech support
I'm writing this review because my internet is currently down, and it's after 8pm. Unfortunately, Comtel's customer support is unavailable at this hour, unlike other ISPs that offer 24/7 assistance. It's incredibly frustrating to have no immediate help when you need it most. You have to log a ticket and hope they respond the next day. Additionally, Comtel lacks an app for monitoring usage or logging tickets online, leaving you with only WhatsApp or email options. This level of service is unacceptable, and I will be cancelling my contract as soon as I find an ISP that can provide round-the-clock support.
Helpful (0)
|Replies (0)PJ
Portia J
1 reviews | Active since Jan 2020
20 Mar 2025, 18:58
Pathetic non-available tech support
I'm writing this review because my internet is currently down, and it's after 8pm. Unfortunately, Comtel's customer support is unavailable at this hour, unlike other ISPs that offer 24/7 assistance. It's incredibly frustrating to have no immediate help when you need it most. You have to log a ticket and hope they respond the next day. Additionally, Comtel lacks an app for monitoring usage or logging tickets online, leaving you with only WhatsApp or email options. This level of service is unacceptable, and I will be cancelling my contract as soon as I find an ISP that can provide round-the-clock support.
0
Replies (0)TG
Travis G
1 reviews | Active since Jan 2020
24 Feb 2025, 23:55
ComTel Internet...TERRIBLE !! NOT WORTH IT
Greeting All Readers This is my second review on ComTel and had I known this was going to be the situation I wouldn't have given them a good review in the first place In fact , my recommendation is if you are thinking of getting fibre or WiFi please dont waste your time with them! I reported on the 2nd of February that the internet was going down with load shedding, this email was sent to Support email address asking them to investigate why the site backup systems were not working , here we have inverters and back systems expecting to carry on as normal and our ISP is going offline Yesterday the 24th when obviously loadshedding started again , we had to contact them and complain ?! To which the response was the site that we connect to is having problems and there was a problem with the backup system?! Yes ComTel I told you this on the 2nd of February before we had stage 6 load shedding, I included all the account details in my email and it was overlooked and you didn't even bother to get back to me !! Up until today I've really only had good things to say about ComTel however trying to figure out why a service that's being paid isn't working and the email that was circulated was that system would go offline on 25th Feb 3am to 5am ... Not 24th of Feb from 4pm until well it's still off and it's now the next day ?! The person whom I was dealing with , was not the usual Jason or Shaun that I can say in the past I have nothing but good things to say about and if any other ISP or support company reads this , I recommend poaching these guys because excellent 👍 service Instead today I had some clown , that I had to ping pong email backwards and forwards with just to get them to tell me that my area was down !! Yes sir this was an absolute clown , I put my details in the email and this clown couldn't get my name right 👍 hence why I'm calling him a clown 🤡 After having 1 year with ComTel I can tell you that they go offline literally 1 day a month , January was no exception and February no exception and last there were a few times.. now I don't mind that systems need upgrading and that sometimes things go offline However !! I don't think that a client needs to send you Id number and account number for a Clown who is a service representative to tell you your area is offline , especially when you have just provided him with Account holders name The address where the internet is installed The area in which you are located The contact number of the account holder As well as they were supposed to include secondary details on the system which was never done 👍 I've been in the IT industry 25 + years , and I can tell you that what they offer for internet is overpriced and under delivered ! And when the person you deal with can't get your name right 👍 chaos , ladies and gentlemen I'm afraid this is just a sign of what's going on at the company! Not my ****** not my zoo !! Let me tell you I'm horrified that in the last year I've spoken to agents 5 OR TIMES that have been brilliant but today absolutely USELESS !! SO I DO NOT RECOMMEND COMTEL ! SERVICE -1 STAR INTERNET - SPEED PATHETIC/ AND THEY EVER SO QUICK TO TRY THROTTLE TOUR UNCAPPED INTERNET!! After my experience today and with how they have handled the issues with site backup , customer services and general internet access .. compounded by the amount of DOWNTIME !! I CERTAINLY DO NOT RECOMMEND THEM ... I CAN ASSURE YOUR MONEY IS BETTER SPENT ELSEWHERE... I was going to email Dave and say you know what , you need to seriously put your old support guys on because I don't know where you found this guys I dealt with but I'm highly annoyed, people have income tax that needs to be submitted, my entire security camera system and being able to access them requires internet , you were told on 2nd February your site has backup issues and here we are in the 25th February and you only now trying to resolve the issue .. Not good enough ! So people don't waste your time with ComTel please .. reply in the comments and I will recommend a few options because I'm also looking now ...
Helpful (0)
|Replies (0)TG
Travis G
1 reviews | Active since Jan 2020
24 Feb 2025, 23:55
ComTel Internet...TERRIBLE !! NOT WORTH IT
Greeting All Readers This is my second review on ComTel and had I known this was going to be the situation I wouldn't have given them a good review in the first place In fact , my recommendation is if you are thinking of getting fibre or WiFi please dont waste your time with them! I reported on the 2nd of February that the internet was going down with load shedding, this email was sent to Support email address asking them to investigate why the site backup systems were not working , here we have inverters and back systems expecting to carry on as normal and our ISP is going offline Yesterday the 24th when obviously loadshedding started again , we had to contact them and complain ?! To which the response was the site that we connect to is having problems and there was a problem with the backup system?! Yes ComTel I told you this on the 2nd of February before we had stage 6 load shedding, I included all the account details in my email and it was overlooked and you didn't even bother to get back to me !! Up until today I've really only had good things to say about ComTel however trying to figure out why a service that's being paid isn't working and the email that was circulated was that system would go offline on 25th Feb 3am to 5am ... Not 24th of Feb from 4pm until well it's still off and it's now the next day ?! The person whom I was dealing with , was not the usual Jason or Shaun that I can say in the past I have nothing but good things to say about and if any other ISP or support company reads this , I recommend poaching these guys because excellent 👍 service Instead today I had some clown , that I had to ping pong email backwards and forwards with just to get them to tell me that my area was down !! Yes sir this was an absolute clown , I put my details in the email and this clown couldn't get my name right 👍 hence why I'm calling him a clown 🤡 After having 1 year with ComTel I can tell you that they go offline literally 1 day a month , January was no exception and February no exception and last there were a few times.. now I don't mind that systems need upgrading and that sometimes things go offline However !! I don't think that a client needs to send you Id number and account number for a Clown who is a service representative to tell you your area is offline , especially when you have just provided him with Account holders name The address where the internet is installed The area in which you are located The contact number of the account holder As well as they were supposed to include secondary details on the system which was never done 👍 I've been in the IT industry 25 + years , and I can tell you that what they offer for internet is overpriced and under delivered ! And when the person you deal with can't get your name right 👍 chaos , ladies and gentlemen I'm afraid this is just a sign of what's going on at the company! Not my ****** not my zoo !! Let me tell you I'm horrified that in the last year I've spoken to agents 5 OR TIMES that have been brilliant but today absolutely USELESS !! SO I DO NOT RECOMMEND COMTEL ! SERVICE -1 STAR INTERNET - SPEED PATHETIC/ AND THEY EVER SO QUICK TO TRY THROTTLE TOUR UNCAPPED INTERNET!! After my experience today and with how they have handled the issues with site backup , customer services and general internet access .. compounded by the amount of DOWNTIME !! I CERTAINLY DO NOT RECOMMEND THEM ... I CAN ASSURE YOUR MONEY IS BETTER SPENT ELSEWHERE... I was going to email Dave and say you know what , you need to seriously put your old support guys on because I don't know where you found this guys I dealt with but I'm highly annoyed, people have income tax that needs to be submitted, my entire security camera system and being able to access them requires internet , you were told on 2nd February your site has backup issues and here we are in the 25th February and you only now trying to resolve the issue .. Not good enough ! So people don't waste your time with ComTel please .. reply in the comments and I will recommend a few options because I'm also looking now ...
0
Replies (0)