Comtel terrible support, terrible company

I have opened a contract with comtel for a flat in big bay western cape. Reason was because unfortunately being a complex you have a small selection of providers to choose from and they do not have any of the good ones, like webafrica or cool ideas. It costed me 2200 rand to install a fibre that was already there because their fibre provider advise I need a 1.5k routerboard (for what?), then I wait another 3 days for my router to be delivered, since it kept being delivered to the wrong address from courier guy (another terrible company) and lastly when my router arrive and I should just plug it and being able to use it, it doesn't work because the wireless password provided is WRONG. I call their support to reset the password, and for THREE TIMES they tell me they will open a ticket, investigate and call me back. Only to find out after the third time that NO TICKET WAS EVER OPENED. Then they said it's a fibre installer issue because they can't see the modem on their system and they got to escalate it to them and nothing will be solved until Monday (On a Friday night, I have a customer in the flat and it means he has no internet for all his stay). I am able to find another router, I call them back and advise I am going to use my own router, provide me with the PPoE details. They advised they CAN'T PROVIDE TO ME MY OWN DETAILS FOR SECURITY AND I NEED TO SIGN A WAIVER ON MONDAY. I NEVER heard of something like this with ANY other operator I have used before.

I am speechless, I never saw such terrible support. I will cancel with them ASAP, they should not even be in business.