ComX commiting *****

I know that FrogFoot only took over recently from Route Networks to be ComX’s Server, but this matter goes back to the sign-up period with ComX, back in July 2022, when Fibre connections were first started, in our complex.

ComX was told by FrogFoot Techs that day (20 June 2024), that they were here last and that they were supposed to install a 5G router at my main box, due to my very high internet speed requirements. ComX didn't. Nor did they install it on day one of my Fibre line activation in Jul 2022. I told the ComX Tech (Nicolas) and nothing was done.

Only when I stressed that via email to a manager called Jan and Jurgens at ComX, was the ComX Tech (Nicolas) told to come and do that, the next day (21 June 2024).

As I stressed every time, my internet runs fine and dandy once the Tech guys (ComX/FrogFoot) are here, but as soon as they leave, it's the same old…same old.

That's why I now keep video recording the speed tests for my LapTop, on my phone standing in the TV room and the Gaming room (main router room) and my laptop aswell (TV & Gaming rooms) and also plugged into the LAN line aswell.

I have hard evidence that my line gets throttled when the Tech guys aren't here (24/7 before they get here and 24/7 after they are not here anymore).

Seeing as I do business using my internet speed (downloading & uploading my content & Steaming on NetFlix, Amazon Prime & Disney) and also now dealing with my attorneys on different matters, it's of the utmost importance, for me to HAVE WHAT I AM PAYING FOR EACH MONTH...since July 2022!

Again I state, that at NO TIME, could any of the Techs (FrogFoot or ComX), nor their management, explain to me WHY my SPEED has never been what I'm paying for each month, since Jul 2022. I have sent so many emails and WhatsApp messages demanding this and for my line to be what I’m paying for, but alas!

ComX and FrogFoot have signed an agreement with the Body Corporate in this complex where I live (Twee Kuilen Resort, Die Voorbaai, Mosselbaai), to be the only Internet Service Provider and Server allowed to do Fibre line business in this complex.

I will NOT be able to have another Internet Service Provider or Internet Server supply me with a Fibre connection, in this complex, due to that agreement. So I was told by the ComX people (Wieland), back in Jul 2022 and now (Jun/Jul 2024) by the Tech guy called Nicolas.

FrogFoot and ComX know the above stated, for a fact, and therefore they are ignoring my demands to have the speeds (400 up & 400 down) fixed, that I am paying for!