Paid for services / goods not recieved

We accepted a quote from CDC Construction (Siraaj Abrahams) in conjunction with Concept Pools (Faried Bhyat). We received some great reviews from previous customers, based on work done by Concept Pools. However we were not so lucky. Our pool installation began in February, we paid each portion in installments and by April the pool was finished. This was for a 6 x 3 meter fiberglass pool.

Slow installation process aside, we also found out that the Salt Chlorinator that was meant to be installed with the pump never was. We also paid a deposit for a pool cover which we still have not received. When contacting Concept Pools they advised that the CDC bank account was frozen and Concept Pools could therefore not purchase the items to install it for us. They also could not refund us due to the frozen account.

The owner of the account is apparently in hospital. However this is all a business transaction and was based on a written confirmation that the work was being done under the auspices of Concept Pools. The fact that the other bank account is frozen is not an excuse or valid reason for the goods and work to be completed properly in the first place. R9000 is a lot of money and we have tried to get commitment as to when we will receive these items, but Concept Pools is not able to/ willing to do this. We cannot wait indefinitely in the hope that we will still get a cover or a chlorinator or our money back. We thus have to take this matter further and in the meantime I would like to make sure that other consumers are aware of this situation and can make an informed decision on their choice of pool manufacturers. https://conceptpools.co.za/