Worst service ever

I am extremely frustrated with the service I have received from Connect Financial Solutions. This has been one of the worst customer service experiences I have ever encountered.

Since October, I have been trying to change my banking details for my Bradlows debit order. I initially requested that the change be done directly through my bank, but the bank informed me that they are unable to make the change on their side and that I need to do it directly with Connect Financial Solutions.

When I contacted Connect Financial Solutions, I was told that my banking details had already been updated. Unfortunately, that was not true. The details were never changed, and I have had to deal with this issue month after month.

It is incredibly frustrating to continuously follow up on the same matter without any resolution. The lack of ANY communication is simply ridiculous. Can someone assist me in resolving this matter?