Unacceptable Delays and Refusal to Honour Their Own Refund Policy

I strongly advise against ordering from Connected Devices. On the 24th of March, I placed an order for a Xiaomi Redmi Note 14 Pro 4G. For nearly three weeks, every update I received simply stated that their supplier had not confirmed stock. Realizing this was going nowhere, I officially cancelled my order on the 15th of April. According to Connected Devices' own official terms and conditions, refunds for unavailable items must be processed within 7 working days. It has now been well over 10 working days, and they are in direct breach of their policy. Every single time I follow up via email, I am fed the exact same excuse that my query has been forwarded to their finance team. I paid via PayFast EFT, and holding a customer's funds hostage while failing to fulfill an order is completely unacceptable business practice. They were quick to take my money but are dragging their feet to return it. I expect my full refund immediately.