ConnectNet
1.8|4 reviews
A
Anonymous
1 reviews | Active since Member
14 Oct 2016, 07:00
Handing me over after i have given back the machine more than a year ago
<p>hi there</p> <p> </p> <p>i had a coffee shop more than a year ago - we have started with events this year. we have moved premises and we havent been at that address for longer than a year. I have given back all the machines and stopped my account with Capitec - and still Connectnet want so hand me over... after i have told them numerous times that i have not had this account for over a year</p> <p> </p> <p>please... i cant keep pleading with them. i cannot afford to have this nonsense on my business name. </p> <p> </p> <p>my ref is ND ********** 6</p> <p> </p> <p>i need this sorted out please</p> <p> </p> <p>thank you so much</p>
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Replies (210)ConnectNet's replyOfficial
17 Oct 2016, 11:49ConnectNet had made contact with the above on 31/08/2015 via SMS to 0795079758 regarding an unpaid debit order and email- no response. 03/09/2015 tried to make contact via Cellular, left voice message to call Connectnet - no response. On 07/09/2015 a recovery was logged, new owners informed us that the Old Owner took the equipment and on 14/09/2015 ConnectNet left a message to revert back to us. 17/09/2015 SMS was sent informing Yolandi of the handover. Things & Times (Yolandi) entered into a 12 month contract and defaulted without a cancellation letter or informing ConnectNet of the sale of business. According to the Terms and Conditions, a 1 month written cancellation letter is required. According to our records no equipment was recovered or returned to ConnectNet. There were also unpaid debit orders and costs incurred by Connectnet. Proof for the return of ConnectNet equipment can be provided to enable us to further investigate the matter and reduce the handover amount at the attorneys. ConnectNet did try to make contact via SMS, email and telephone calls on various occasions but seem to have received no response until now.
Best regards,
ConnectNet's reply17 Oct 2016, 11:49
Official
ConnectNet had made contact with the above on 31/08/2015 via SMS to 0795079758 regarding an unpaid debit order and email- no response. 03/09/2015 tried to make contact via Cellular, left voice message to call Connectnet - no response. On 07/09/2015 a recovery was logged, new owners informed us that the Old Owner took the equipment and on 14/09/2015 ConnectNet left a message to revert back to us. 17/09/2015 SMS was sent informing Yolandi of the handover. Things & Times (Yolandi) entered into a 12 month contract and defaulted without a cancellation letter or informing ConnectNet of the sale of business. According to the Terms and Conditions, a 1 month written cancellation letter is required. According to our records no equipment was recovered or returned to ConnectNet. There were also unpaid debit orders and costs incurred by Connectnet. Proof for the return of ConnectNet equipment can be provided to enable us to further investigate the matter and reduce the handover amount at the attorneys. ConnectNet did try to make contact via SMS, email and telephone calls on various occasions but seem to have received no response until now.
Best regards,
A
Anonymous's updateReviewer Update
02 Oct 2019, 09:43Hi. I have sent the modem back and it was received. They said the amount will drop significantly and yet my account is still at the same amount of over R4000.00. No changes.
As i have explained to probably 100 people, my phone was stolen that you tried to contact me on. I have witnesses that unfortunately saw it happen. We were too late to catch the guy and he jumped into a taxi. Shortly after that I gave birth to my youngest. Eventually after more than 2 years, nudebt got a hold of me and explained about the machine - which i sent back within a month of receiving the call. My mom packed up the stuff as i was in hospital so as soon as we found it - i sent it. Wabel number 40083125235 Aramex - sent 05/03/2018. Sent to Gordon Damba, cellphone number 082 459 4640, Huge Connect, 267 West Avenue, 2nd floor, centurion.
He notified me that he received it on 3 April 2018 via whatsapp.
I have had no joy whatsoever.
As i have explained to probably 100 people, my phone was stolen that you tried to contact me on. I have witnesses that unfortunately saw it happen. We were too late to catch the guy and he jumped into a taxi. Shortly after that I gave birth to my youngest. Eventually after more than 2 years, nudebt got a hold of me and explained about the machine - which i sent back within a month of receiving the call. My mom packed up the stuff as i was in hospital so as soon as we found it - i sent it. Wabel number 40083125235 Aramex - sent 05/03/2018. Sent to Gordon Damba, cellphone number 082 459 4640, Huge Connect, 267 West Avenue, 2nd floor, centurion.
He notified me that he received it on 3 April 2018 via whatsapp.
I have had no joy whatsoever.
A
Anonymous's update02 Oct 2019, 09:43
Reviewer Update
Hi. I have sent the modem back and it was received. They said the amount will drop significantly and yet my account is still at the same amount of over R4000.00. No changes.
As i have explained to probably 100 people, my phone was stolen that you tried to contact me on. I have witnesses that unfortunately saw it happen. We were too late to catch the guy and he jumped into a taxi. Shortly after that I gave birth to my youngest. Eventually after more than 2 years, nudebt got a hold of me and explained about the machine - which i sent back within a month of receiving the call. My mom packed up the stuff as i was in hospital so as soon as we found it - i sent it. Wabel number 40083125235 Aramex - sent 05/03/2018. Sent to Gordon Damba, cellphone number 082 459 4640, Huge Connect, 267 West Avenue, 2nd floor, centurion.
He notified me that he received it on 3 April 2018 via whatsapp.
I have had no joy whatsoever.
As i have explained to probably 100 people, my phone was stolen that you tried to contact me on. I have witnesses that unfortunately saw it happen. We were too late to catch the guy and he jumped into a taxi. Shortly after that I gave birth to my youngest. Eventually after more than 2 years, nudebt got a hold of me and explained about the machine - which i sent back within a month of receiving the call. My mom packed up the stuff as i was in hospital so as soon as we found it - i sent it. Wabel number 40083125235 Aramex - sent 05/03/2018. Sent to Gordon Damba, cellphone number 082 459 4640, Huge Connect, 267 West Avenue, 2nd floor, centurion.
He notified me that he received it on 3 April 2018 via whatsapp.
I have had no joy whatsoever.