C
ConnectNet
Claimed Business
C
ConnectNet
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#36Ranked In Internet & Telecoms
0 NPSUnlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2017, 12:42
Unethical business behaviour , unethical fees
<p>Tried to take me for a ride ,</p> <p>R680 to collect a POS machine ...I saw your connect net con coming.... Capitec collects for FREE , YES FREEEEEEEEE ....Unethical behaviour , rude consultants.......... Disgraceful behaviour , for a company that says that their business has proudly grown 40% over the past few year ....this is thanks to your CUSTOMERS support & revenue , nothing thanks to your shocking customer service or your pathetic effects to steal money from your customers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
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Anonymous
1 reviews | Active since Jan 2020
26 May 2017, 12:42
Unethical business behaviour , unethical fees
<p>Tried to take me for a ride ,</p> <p>R680 to collect a POS machine ...I saw your connect net con coming.... Capitec collects for FREE , YES FREEEEEEEEE ....Unethical behaviour , rude consultants.......... Disgraceful behaviour , for a company that says that their business has proudly grown 40% over the past few year ....this is thanks to your CUSTOMERS support & revenue , nothing thanks to your shocking customer service or your pathetic effects to steal money from your customers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
0
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2016, 07:00
Handing me over after i have given back the machine more than a year ago
<p>hi there</p> <p> </p> <p>i had a coffee shop more than a year ago - we have started with events this year. we have moved premises and we havent been at that address for longer than a year. I have given back all the machines and stopped my account with Capitec - and still Connectnet want so hand me over... after i have told them numerous times that i have not had this account for over a year</p> <p> </p> <p>please... i cant keep pleading with them. i cannot afford to have this nonsense on my business name. </p> <p> </p> <p>my ref is ND ********** 6</p> <p> </p> <p>i need this sorted out please</p> <p> </p> <p>thank you so much</p>
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2016, 07:00
Handing me over after i have given back the machine more than a year ago
<p>hi there</p> <p> </p> <p>i had a coffee shop more than a year ago - we have started with events this year. we have moved premises and we havent been at that address for longer than a year. I have given back all the machines and stopped my account with Capitec - and still Connectnet want so hand me over... after i have told them numerous times that i have not had this account for over a year</p> <p> </p> <p>please... i cant keep pleading with them. i cannot afford to have this nonsense on my business name. </p> <p> </p> <p>my ref is ND ********** 6</p> <p> </p> <p>i need this sorted out please</p> <p> </p> <p>thank you so much</p>
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Conny L
1 reviews | Active since Jan 2020
3 Mar 2015, 07:44
Extra Charges on Cancellation
Our T&C's, available on our website stipulate, 1 full calendar month cancellation notice and that the customer must return the equipment by the 7th of the following month. Contract was signed by Antonia accepting our T&C's. We reserve the right if a customer defaults to hand over the customer with all charges incurred (including installation fees that were initially waived). Had Antonia returned the equipment in time and paid the subscription owed to ConnectNet, no further fees would have been levied. ConnectNet followed up with various emails to keep the customer informed of this and reminders to return the equipment in time. I wish to re-iterate that the customer was informed of the whole cancellation and handover process. Chain of events - Cancellation notice received on 28 Nov '14, reply sent on the 28th stipulating the cancellation procedure and last date to return equipment to avoid further costs. Follow up email sent 31 Dec '14. Email sent regarding unpaid Debit order on 12 Jan 2015. Equipment returned on 14 Jan '15. Email on 20 Jan '15 to remind of outstanding payment and handover should payment not be made.
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Conny L
1 reviews | Active since Jan 2020
3 Mar 2015, 07:44
Extra Charges on Cancellation
Our T&C's, available on our website stipulate, 1 full calendar month cancellation notice and that the customer must return the equipment by the 7th of the following month. Contract was signed by Antonia accepting our T&C's. We reserve the right if a customer defaults to hand over the customer with all charges incurred (including installation fees that were initially waived). Had Antonia returned the equipment in time and paid the subscription owed to ConnectNet, no further fees would have been levied. ConnectNet followed up with various emails to keep the customer informed of this and reminders to return the equipment in time. I wish to re-iterate that the customer was informed of the whole cancellation and handover process. Chain of events - Cancellation notice received on 28 Nov '14, reply sent on the 28th stipulating the cancellation procedure and last date to return equipment to avoid further costs. Follow up email sent 31 Dec '14. Email sent regarding unpaid Debit order on 12 Jan 2015. Equipment returned on 14 Jan '15. Email on 20 Jan '15 to remind of outstanding payment and handover should payment not be made.
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Tonia B
1 reviews | Active since Jan 2020
2 Mar 2015, 06:44
Extra charges on cancellation
Capitec card division installed ConnectNet when installing card machine about 4years ago. I moved<br> premises and no longer need ConnectNet services as reception in the new area is good. I cancelled<br> contract on time, and asked for unit to be collect, ConnectNet wanted me to pay R680 for collection, so<br> I asked why so much and their response was that's the fees. I then said that I will return unit but they insisted <br> that it be before the 7 January 2015, I then responded that I will try but it should not be a problem as I was<br> not using the unit from the 20 December 2014 and Capitec card division had already arranged for collections<br> of their card machine. I'm now been threatened that they will forward it to attorneys and I have to pay the<br> R215.46 and an additional amount of R682.86 for installation. My question is \ why should I pay for installation<br> now and not billed about four years ago on receipt of the unit ( by the way Capitec Technician installed device )<br> and I have never missed a payment as it has always been a debit order. Is this the gratitude a good paying client gets just because you no longer need their service and shouldn't they collect unit."
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Tonia B
1 reviews | Active since Jan 2020
2 Mar 2015, 06:44
Extra charges on cancellation
Capitec card division installed ConnectNet when installing card machine about 4years ago. I moved<br> premises and no longer need ConnectNet services as reception in the new area is good. I cancelled<br> contract on time, and asked for unit to be collect, ConnectNet wanted me to pay R680 for collection, so<br> I asked why so much and their response was that's the fees. I then said that I will return unit but they insisted <br> that it be before the 7 January 2015, I then responded that I will try but it should not be a problem as I was<br> not using the unit from the 20 December 2014 and Capitec card division had already arranged for collections<br> of their card machine. I'm now been threatened that they will forward it to attorneys and I have to pay the<br> R215.46 and an additional amount of R682.86 for installation. My question is \ why should I pay for installation<br> now and not billed about four years ago on receipt of the unit ( by the way Capitec Technician installed device )<br> and I have never missed a payment as it has always been a debit order. Is this the gratitude a good paying client gets just because you no longer need their service and shouldn't they collect unit."
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