CL
Conny L
Active since Jun 2010
2
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2 reviews102 months ago
No protection against scam companies
I unfortunately provided my card details for a product that was supposed to be free. Just pay for shipping they said. Site is on FB. On 24 October they debited the agreed amount for shipping. On 09 and 11 November 2 amounts were deducted without my authorisation amounting to nearly R3000-00. I disputed this and CPO Cardholder Disputes told me to google the company. I do not have any contact details for this company nor can you google them. I took screenshots on my phone to show what the agreed amounts were but to no avail. I have been informed today that the dispute stands and no refund to take place. Needless to say, I am now in the process of moving away from Nedbank.............................. Nedbank used to provide good service and help people but not anymore. A Nedbanker since 1989 ..........................................
105 replies
135 months ago
Extra Charges on Cancellation
Our T&C's, available on our website stipulate, 1 full calendar month cancellation notice and that the customer must return the equipment by the 7th of the following month. Contract was signed by Antonia accepting our T&C's. We reserve the right if a customer defaults to hand over the customer with all charges incurred (including installation fees that were initially waived). Had Antonia returned the equipment in time and paid the subscription owed to ConnectNet, no further fees would have been levied. ConnectNet followed up with various emails to keep the customer informed of this and reminders to return the equipment in time. I wish to re-iterate that the customer was informed of the whole cancellation and handover process. Chain of events - Cancellation notice received on 28 Nov '14, reply sent on the 28th stipulating the cancellation procedure and last date to return equipment to avoid further costs. Follow up email sent 31 Dec '14. Email sent regarding unpaid Debit order on 12 Jan 2015. Equipment returned on 14 Jan '15. Email on 20 Jan '15 to remind of outstanding payment and handover should payment not be made.
0 replies
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