Extra Charges on Cancellation

Our T&C's, available on our website stipulate, 1 full calendar month cancellation notice and that the customer must return the equipment by the 7th of the following month. Contract was signed by Antonia accepting our T&C's. We reserve the right if a customer defaults to hand over the customer with all charges incurred (including installation fees that were initially waived). Had Antonia returned the equipment in time and paid the subscription owed to ConnectNet, no further fees would have been levied. ConnectNet followed up with various emails to keep the customer informed of this and reminders to return the equipment in time. I wish to re-iterate that the customer was informed of the whole cancellation and handover process. Chain of events - Cancellation notice received on 28 Nov '14, reply sent on the 28th stipulating the cancellation procedure and last date to return equipment to avoid further costs. Follow up email sent 31 Dec '14. Email sent regarding unpaid Debit order on 12 Jan 2015. Equipment returned on 14 Jan '15. Email on 20 Jan '15 to remind of outstanding payment and handover should payment not be made.