Tonia B

Extra charges on cancellation

Capitec card division installed ConnectNet when installing card machine about 4years ago. I moved<br> premises and no longer need ConnectNet services as reception in the new area is good. I cancelled<br> contract on time, and asked for unit to be collect, ConnectNet wanted me to pay R680 for collection, so<br> I asked why so much and their response was that's the fees. I then said that I will return unit but they insisted <br> that it be before the 7 January 2015, I then responded that I will try but it should not be a problem as I was<br> not using the unit from the 20 December 2014 and Capitec card division had already arranged for collections<br> of their card machine. I'm now been threatened that they will forward it to attorneys and I have to pay the<br> R215.46 and an additional amount of R682.86 for installation. My question is \ why should I pay for installation<br> now and not billed about four years ago on receipt of the unit ( by the way Capitec Technician installed device )<br> and I have never missed a payment as it has always been a debit order. Is this the gratitude a good paying client gets just because you no longer need their service and shouldn't they collect unit."