Bad Service from Ford

I love my Ford Ranger 2.2 and I am a huge Ford fan. I was in an accident a month ago. My Ranger went into a Panel Beater in Benoni and they have been waiting now for 3 weeks for a Dashboard for my Ranger as it is on backorder. My 30 day car hire through Outsurance ended today have to rent the vehicle at R750 per day and Ford still cant say when the dashboard will be delivered. This is bad service.....