Clearly customer comes 2nd.. you know... the one who pays you....

<p>We booked in my Contstancia Guest House in Pretoria, the place was a little run down, but that we over looked, then when we got to our room it was blazing hot, the aircon you could not set as the person on duty said "a guest left with the aircon remote" and the remote there was not working. They gave me a fan, but that was purely just to circulate hot air as the two small windows does help anything for circulation. So that evening we told the ppl on site please come and fix it. Smily was there, trying and trying plugging the aircon out by the wall and plugging it back in, nothing. So we cancelled our booking and checked out and booking in at a place down the road, so we phoned Travel ground and told them the story, we were told we will be refunded. Then the Monday we get told sorry, you are only getting back one night and there was nothing wrong with the room and we are the ones lying here.... Why would we endure extra costs staying at a hotel down the road if there was nothing wrong with Constancia??? My jaw is really haning on the ground that the guest house said that we are lying and that is that. It looks like Travelground forgets who is the ones that pays the accounts end of the day. But i will take this legal. Never again will i book with travelground.</p>