Constantion fraud hotel

We booked for two nights for 11 people, we arrived on a Friday, as we checked in the sheets were stained/dirty. We woke up on the morning we tried to buy coffee we were told there's only a few to buy, continuing we asked about the pool we were then told it would be cleaned on Monday if we opt to use the pool it would be at our own risk. We asked to check out and go to another place we were told the boss is in a meeting till 7pm mind you it was 11:00 am we asked for a refund we were told our money is still at booking.com yet we paid a week before... Oh on top of our frustrations we were told that they have a function and we had to stay in our rooms during the function and not be loud.... Whoever gave these people a good rating is wasting other people's money. There's even roaches in the rooms. The things that are specified on booking.com are false