IRATE CUSTOMER

I booked at the hotel, and sent them pictures of the room that I wanted and they said no problem it will be discussed upon my arrival. On my arrival I’m given a room I didn’t even ask for, to top it all, it had 2 single beds whereas I specified that it was for a surprise party for me and my partner. I even have proof of our conversations. I spent the night not happy with the old looking room I was given. I checked out and I called the hotel to let them know I forgot my ice bucket. That was on the 28th of January 2022 today it’s the 10th of february 2022. The lady hasn’t called, and when you call the reception it comes through the same lady who will tell you she’s not at the hotel but will send someone to check. I’m so disappointed at how they handle things and selling people dreams and promising to revert back to me regarding my ice bucket till this day.