CF
Constellation Financial Services (Pty) Ltd
Claimed Business
CF
Constellation Financial Services (Pty) Ltd
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
3 Aug 2022, 12:44
Exceptional Service
I would like to compliment Lusanda Gumede's outstanding service. Her passion and drive is admirable, to say the least. I was initially referred to her by a friend. When I told her I would not be accepting her quote due to a cheaper premium elsewhere, she informed me that she was affiliated with the underwriter and beat the premium from the said broker. She always responds to my queries within minutes, goes out of her way to make sure my concerns are addressed, and always returns my calls. I have no doubt she will become successful in her aspirations with such a work ethic.
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Anonymous
1 reviews | Active since Jan 2020
3 Aug 2022, 12:44
Exceptional Service
I would like to compliment Lusanda Gumede's outstanding service. Her passion and drive is admirable, to say the least. I was initially referred to her by a friend. When I told her I would not be accepting her quote due to a cheaper premium elsewhere, she informed me that she was affiliated with the underwriter and beat the premium from the said broker. She always responds to my queries within minutes, goes out of her way to make sure my concerns are addressed, and always returns my calls. I have no doubt she will become successful in her aspirations with such a work ethic.
0
Replies (0)MM
Malebo M
1 reviews | Active since Jan 2020
28 Jun 2022, 08:22
Horrific service from Constellation Financial
I got a call from a lady called Caroline Thebeeagae regarding short term insurance for a car that I recently bought, she promised that she will get a few quotes for me and that we will after choose that one that's best for me...we did that. However the next day I also decided to compare quotes myself, I got a much cheaper quote elsewhere, I then phoned her that I need her to cancel everything as I got a cheaper quote myself. She said she will cancel the insurance and call me back. Later in the day when I didn't get a call back from her I decided to call the insurance myself only to find out that they didn't even receive a cancellation request. They, on the spot cancelled the insurance for me. Now the biggest issue is that apparently with Constellation Financial Services they charge you R750 for them to be their client...days later I received an sms that they will be deducting the R750, I phoned Caroline told her that I asked her to cancel the insurance and she didn't but I ended up cancelling it myself....I also told her that I received an sms for the R750 deduction and asked her that I already phoned her to cancel which didn't seem to be the case. She then said she will follow up with the relevant department within their organization and call me back...which as usual she didn't call back. 4 days later they deducted the R750 which I made sure it's reversed...now my problem is that I'm getting SMS's to arrange payment of R750...I am not their client and cannot be paying for services that I am not going to enjoy...based in this level of service and experience i feel that I have even made a good decision by not taking cover with them
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Malebo M
1 reviews | Active since Jan 2020
28 Jun 2022, 08:22
Horrific service from Constellation Financial
I got a call from a lady called Caroline Thebeeagae regarding short term insurance for a car that I recently bought, she promised that she will get a few quotes for me and that we will after choose that one that's best for me...we did that. However the next day I also decided to compare quotes myself, I got a much cheaper quote elsewhere, I then phoned her that I need her to cancel everything as I got a cheaper quote myself. She said she will cancel the insurance and call me back. Later in the day when I didn't get a call back from her I decided to call the insurance myself only to find out that they didn't even receive a cancellation request. They, on the spot cancelled the insurance for me. Now the biggest issue is that apparently with Constellation Financial Services they charge you R750 for them to be their client...days later I received an sms that they will be deducting the R750, I phoned Caroline told her that I asked her to cancel the insurance and she didn't but I ended up cancelling it myself....I also told her that I received an sms for the R750 deduction and asked her that I already phoned her to cancel which didn't seem to be the case. She then said she will follow up with the relevant department within their organization and call me back...which as usual she didn't call back. 4 days later they deducted the R750 which I made sure it's reversed...now my problem is that I'm getting SMS's to arrange payment of R750...I am not their client and cannot be paying for services that I am not going to enjoy...based in this level of service and experience i feel that I have even made a good decision by not taking cover with them
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Sibongile X
1 reviews | Active since Jan 2020
13 Jun 2022, 17:24
AVOID CONSTELLATION BROKERS BY ALL MEANS🙏
I joined Budget Insurance, they called and asked to be my broker, ai allowed them because of their explanation, now I want to end my relationship with budget and budget is sending me back to Constellation, I called from last week Wednesday and once they hear why I want out, they tell me to just hang on for someone who's gonna assist me and never come back to me. I MEAN SINCE LAST WEEK WAITING, WHEN THEY WANT YOU TO JOIN THEY MAKE SURE YOU'RE SATISFIED BUT NOW🤦♂️
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Sibongile X
1 reviews | Active since Jan 2020
13 Jun 2022, 17:24
AVOID CONSTELLATION BROKERS BY ALL MEANS🙏
I joined Budget Insurance, they called and asked to be my broker, ai allowed them because of their explanation, now I want to end my relationship with budget and budget is sending me back to Constellation, I called from last week Wednesday and once they hear why I want out, they tell me to just hang on for someone who's gonna assist me and never come back to me. I MEAN SINCE LAST WEEK WAITING, WHEN THEY WANT YOU TO JOIN THEY MAKE SURE YOU'RE SATISFIED BUT NOW🤦♂️
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Joaquim A
1 reviews | Active since Jan 2020
23 Dec 2021, 16:19
Great service in desperate times
I write this with a tremendous sense of gratitude and thanks for the service i recieved from the broker Newton Mulozi at Constellation Financial Services We are always quick to judge and report bad service but never give thanks and compliment good service .... Thank you Constellation and Santam for extraordinary good service in my time of need
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Joaquim A
1 reviews | Active since Jan 2020
23 Dec 2021, 16:19
Great service in desperate times
I write this with a tremendous sense of gratitude and thanks for the service i recieved from the broker Newton Mulozi at Constellation Financial Services We are always quick to judge and report bad service but never give thanks and compliment good service .... Thank you Constellation and Santam for extraordinary good service in my time of need
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Sibongile X
1 reviews | Active since Jan 2020
19 Jul 2021, 05:27
Complaint
Good morning I am angry simple because I was convinced to choose a broker by Nelisiwe Mshini but now when I want to cancell she refuse and when I ask Auto and General(my current insurance) to check my details if are still up to date, they can't see anything of me. I want nothing even advices but to cancel Nelisiwe has been ignoring my calls and what I'm not going to let it happen, is to allow the money to be deducted from my account if you dont call me in this number 0837722012
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Sibongile X
1 reviews | Active since Jan 2020
19 Jul 2021, 05:27
Complaint
Good morning I am angry simple because I was convinced to choose a broker by Nelisiwe Mshini but now when I want to cancell she refuse and when I ask Auto and General(my current insurance) to check my details if are still up to date, they can't see anything of me. I want nothing even advices but to cancel Nelisiwe has been ignoring my calls and what I'm not going to let it happen, is to allow the money to be deducted from my account if you dont call me in this number 0837722012
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Replies (0)