Paid R1,049, received R599 contacts with wrong Prescription

My order took an unreasonably long time to process, and I was never notified of any delay. When I followed up, I was told to “check my junk mail”, which was frankly insulting, as if I hadn’t already done that.

Because of the delay, I emailed to cancel my order and requested a credit on my account, as my prescription had changed. I received no response at all, despite it now being over a week since that email.

A few days after my follow up, without any reply or confirmation from me, I suddenly received a notification that my order had been dispatched to the store anyway.

To make matters worse, I then received the wrong prescription and the wrong type of contact lenses. I paid R1,049 for a box of contacts, only to receive a pair valued at R599, effectively being cheated out of R450.

Poor communication, lack of accountability, no answer of phones or emails, incorrect orders, and unresolved refunds. This has been an incredibly frustrating experience, and I would not recommend Contact Lens Club to anyone.