Undelivered order

Placed an order on 4 April 2025 & paid R4200 for it. It would take 3 working days to check all is in order. Then I was to receive a tracking nr. It is now 28 April & I cannot get my tracking nr out of Contrex Capetown. Delivery should have been in 7 working days. Now I am wondering if I have been ****med.