Items stolen by Convergex

Item: ConvergEX
Rating: 1
Author: Adam K

Convergex and CCD Couriers have NOT phoned me once regarding my Reference: CVXIS192788. I am the one who has been calling CCD Couriers and Convergex all the time. Would you like to see all my phone call logs to prove how many times I called CCD Couriers, in relation to my hardware delivery from RSAWEB? I am receiving excuse upon excuse from Convergex. Here are the list of excuses they have given me so far: 1. My Name and Surname was not supplied to Convergex by RSAWEB; 2. My SA ID Number was not supplied by RSAWEB to Convergex. 3. Now, I don't have an SA ID (even though my SA ID and Proof of Address was emailed to them, which they have confirmed they have received). Convergex have stolen my items from RSAWEB!

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Replies (53)

ConvergEX's replyOfficial

10 Dec 2021, 13:48

Mr Adam, I have listened to all the voice recordings of your interactions regarding this order, which you have cancelled. I will not comment on the manner in which you spoke to the agents, for your sake. Clearly you were not prepared to cooperate in order to facilitate this delivery. Having lived abroad for 7 years, providing a copy of your ID, goes against your principles to print anything on paper. Unfortunately, providing a copy of your ID is a requirement for the delivery of this specific order in terms of RICA and you made it clear that, that was not going to happen. Which is unfortunate. I must point out, that allegations you have made are defamatory and I strongly suggest that you refrain from continuing in this manner.

Best regards,

ConvergEX's reply10 Dec 2021, 13:48

Official

Mr Adam, I have listened to all the voice recordings of your interactions regarding this order, which you have cancelled. I will not comment on the manner in which you spoke to the agents, for your sake. Clearly you were not prepared to cooperate in order to facilitate this delivery. Having lived abroad for 7 years, providing a copy of your ID, goes against your principles to print anything on paper. Unfortunately, providing a copy of your ID is a requirement for the delivery of this specific order in terms of RICA and you made it clear that, that was not going to happen. Which is unfortunate. I must point out, that allegations you have made are defamatory and I strongly suggest that you refrain from continuing in this manner.

Best regards,