Cool Cat Appliance Repairs. Do not use these people as their workmanship is bad and they overcharge and they promise a 6 month guarantee that they do not honor.

I have a Defy dual Fridge & Freezer which stopped freezing around the 22 December 2017. I contacted Cool Cat Repairs and arranged with Frank to get the fridge repaired the same day. He said if it was only a gas problem, it would cost me R550.00 to repair with a 6 month guarantee. At about 15H00 two persons arrived. After putting in gas, the fridge was still not cooling. The person then bypassed the evaporator coils. In doing so, he used excessive solder and completely blocked the particular gas pipe. He then cut out the expansion device which he subsequently believed was faulty. As they had no spares with them, they wanted to replace the expansion device with one of the Old, dirty and possibly damaged expansion devices that he had in his toolbox. I refused. After the expansion device was cut out, he realized that he in fact blocked the gas pipe with his excessive soldering. He then cut off the solder joint and re-soldered it again. He then re-soldered my (removed) expansion device and re-filled the freezer with gas. The condenser coils then started to heat up which seemed like the freezer was working and you could feel it was getting colder inside. On the invoice, I was charged for re-gassing, bypassing of evaporator coils and removal of the blockage (which he caused). I was charged R980.00 and they wanted cash. The Alarm LED is now constantly on is not freezing properly. The compressor is also running 24/7 and wasting a lot of electricity. I reported this on numerous occasions via whatsapp and also called Frank (and his colleague who sometimes answered his phone in January). Since he stopped answering my calls, I could only get hold of him by hiding my number. Frank later promised me a refund which is also not happening. To summarize, I had a very bad experience and will never use Cool Cat again. The quality of work is also really bad.