Cool Stuff 2go4 Scam!

On 26 July 2018 I ordered an item from the site Cool Stuff 2go4. On 4 August I emailed them asking for my tracking number as I did not receive it yet. On 10 August I received the tracking number. On 24 August I emailed them again asking them why the last update on this item was made on 20 August, I did not receive a response to this email at all. On 28 September I emailed PayFast to ask what can be done, and their response was that for this merchandiser the shipping time is 30-60 days. The next excuse was they make use of international suppliers. I emailed them again on 15 October. Eventually I got a response from a Jessica, just informing me of the terms and conditions and yet again supplying me with my tracking number and yet the last tracking update was 20 August. I contacted my local Post Office as advised in her email as well and they can't pick up the parcel at all. Once this company have your money in the back, they just don't care and just give useless information.