Service levels are reaching new lows

We have been using them for more than 10 years but something changed recently and their standards tanked. The owner of the company completely lost interest in the business and ignores customers. We had 5 aircons installed by them, there is an issue with leaking on one because there are exposed cooling pipes but after they pressured us into paying there is radio silence and no attempt to have the issues resolved. Historically, Mike was very responsive and sorted all issues out straight away. If you want value for money and support, rather contact another provider.