COPWATCH is all about bad service... slow reaction times and incompetent staff

<p>We used to get sms's when our business alarm was tripped... detailed sms's.. with the zone number that was tripped... when the reaction officer would evetualy after 15min pitch on the premises to see what was wrong, we could even see ( via sms ) where on the property he was.. as the system would send us sms's of each and every zone that was being tripped...  suddently a few weeks ago the smsa's stopped working.</p> <p>We have been asking copwatch for 3 weeks now to fix this issue.. we've had managers call and apologise and assure us that our problem will be fixed..  to date... it has not been rectified.</p> <p>I have left numerous massages for higher management to call us as we needed to escalate this issue higher than the technical manager...to date... not one phone call. They even assured us and promised us that the owner.. MR BERTUS would give us a call.... HA ! would you believe... NO CALL either.</p> <p>Well... I hope someone out there will read this and make a better informed decision NOT to sign up with copwatch...  unfortunately we did not have a choice in the matter because copwatch purchased the armed reaction group of orangefox... and since then.... we have not been happy since.</p> <p>I will be looking at moving over to a different security company soon.</p>