Delivery never received

I am a regular customer at Cosmetic Connections because like most black African women I get braids throughout the year so I stock up on hairpieces and other beauty essentials on their site,this month was no different I made a payment on the 26th of February 2026 and I am still waiting for my package. They told me it would be delivered to my work place on the 3rd of February and this never happened. I have tried to talk to them through WhatsApp and the constact numbers they have enlisted on their site,which by the way do not work. When I talk to them in WhatsApp they hand me over to someone who supposedly has more sound knowledge on how to help me with my problem but all that is is just a BOT that has zero emotional range or understanding of my situation. I am frustrated because this has never happened and upon closer inspection the tracking shows that my package was never delivered because I was never called,it just moved to transit then went back to sender and they say it was because I was unreachable when really they didn’t even take the time to call me which I find scandalous and sloppy because I can see it from my side too. I just want my contents or they must give me my refund. My order number is #257567 I will never again use this site.