HORRIBLE ONLINE SERVICE

I have placed an order on the 1st of March 2026 for collection at their store in Sky City, their website says it takes 5 to 7 days, today is day 9 and I have still not heard from them, when I called last week Wednesday they told me the store will receive stock on Monday, the day has ended and still nothing, I made a follow up on their WhatsApp and I was informed that stock only comes once a week so if I have ordered after the stock was sent I will therefore get my order the following week I should wait 10 days, when. I questioned them if theye never delivered stock last week because the order was placed on weekend, I got no respond and when I ask why their website says 5 to 7 days if I have to wait 10 more days, they did not respond at all. When you call their line it says they don't take calls , I should send a WhatsApp and when I send a WhatsApp I get AI generated replys.