Cosmopolitan Projects
1.4|470 reviews
MK
Mpho K
1 reviews | Active since Member
04 Nov 2025, 06:05
Sad and disappointed
I am so disappointed 😞, I was advised my move in date was the 29th of October 2025, I did all necessary arrangements only for them to go silent with No communication until I sent and email an only then I received a call the following day (30th October 2025). I was advised my house cannot be handed over to me because there were some quality related issues regarding masonry work, and for them to fix this it will take two months and the hand over will probably happen in January 2026. I understand delays happen it's unforseen but to not be told in time and I now have to run around for an update is terrible. I honestly want to cancel this whole thing. 😭
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Replies (2)Cosmopolitan Projects's replyOfficial
04 Nov 2025, 07:54Dear Mpho Khashane,
We sincerely apologize for the distress and inconvenience caused by the delay in your move-in date. We fully understand how frustrating it must have been to make all the necessary arrangements, only to receive the news of the delay. Please accept our heartfelt apologies for this experience.
The quality concern that was identified during the final inspection was unforeseen, but as part of our commitment to delivering homes that meet the highest standards, we could not, in good conscience, proceed with the handover until the issue was resolved. We recognize that this delay disrupts your plans, but please be assured that we are prioritizing the completion of the required work to ensure your home is handed over in exceptional condition.
Thank you for your understanding and patience, Mpho. We truly value your trust in us and remain committed to ensuring that, once completed, your home will meet the quality and comfort you rightfully expect.
Should you need to reach out to us, or have any other concerns, please contact us on 010 04 9000.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
We sincerely apologize for the distress and inconvenience caused by the delay in your move-in date. We fully understand how frustrating it must have been to make all the necessary arrangements, only to receive the news of the delay. Please accept our heartfelt apologies for this experience.
The quality concern that was identified during the final inspection was unforeseen, but as part of our commitment to delivering homes that meet the highest standards, we could not, in good conscience, proceed with the handover until the issue was resolved. We recognize that this delay disrupts your plans, but please be assured that we are prioritizing the completion of the required work to ensure your home is handed over in exceptional condition.
Thank you for your understanding and patience, Mpho. We truly value your trust in us and remain committed to ensuring that, once completed, your home will meet the quality and comfort you rightfully expect.
Should you need to reach out to us, or have any other concerns, please contact us on 010 04 9000.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
Best regards,
Cosmopolitan Projects's reply04 Nov 2025, 07:54
Official
Dear Mpho Khashane,
We sincerely apologize for the distress and inconvenience caused by the delay in your move-in date. We fully understand how frustrating it must have been to make all the necessary arrangements, only to receive the news of the delay. Please accept our heartfelt apologies for this experience.
The quality concern that was identified during the final inspection was unforeseen, but as part of our commitment to delivering homes that meet the highest standards, we could not, in good conscience, proceed with the handover until the issue was resolved. We recognize that this delay disrupts your plans, but please be assured that we are prioritizing the completion of the required work to ensure your home is handed over in exceptional condition.
Thank you for your understanding and patience, Mpho. We truly value your trust in us and remain committed to ensuring that, once completed, your home will meet the quality and comfort you rightfully expect.
Should you need to reach out to us, or have any other concerns, please contact us on 010 04 9000.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
We sincerely apologize for the distress and inconvenience caused by the delay in your move-in date. We fully understand how frustrating it must have been to make all the necessary arrangements, only to receive the news of the delay. Please accept our heartfelt apologies for this experience.
The quality concern that was identified during the final inspection was unforeseen, but as part of our commitment to delivering homes that meet the highest standards, we could not, in good conscience, proceed with the handover until the issue was resolved. We recognize that this delay disrupts your plans, but please be assured that we are prioritizing the completion of the required work to ensure your home is handed over in exceptional condition.
Thank you for your understanding and patience, Mpho. We truly value your trust in us and remain committed to ensuring that, once completed, your home will meet the quality and comfort you rightfully expect.
Should you need to reach out to us, or have any other concerns, please contact us on 010 04 9000.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
Best regards,
MK
Mpho K's updateReviewer Update
04 Nov 2025, 08:55Do we know how far are they with fixing this, can I be updated regularly on the progress and is there a possibility for them to finish this in less then two months? My life is on bold because of all this, it's really sad.
MK
Mpho K's update04 Nov 2025, 08:55
Reviewer Update
Do we know how far are they with fixing this, can I be updated regularly on the progress and is there a possibility for them to finish this in less then two months? My life is on bold because of all this, it's really sad.