Cosmopolitan Projects
Verified Business
|1.9|13 Reviews (last 12 months)|Responds in 22h 30m
Cosmopolitan Projects
Verified Business
|1.9
13 Reviews (last 12 months)
Responds in 22h 30m
AI Review Summary
Based on recent customer reviews, Cosmopolitan Projects receives sharply divided feedback from homeowners across estates such as Protea Glen Star Village, Milano Security Estate, and Palm Springs. A recurring positive theme highlights individual sales consultants who are praised for transparent communication, professionalism, and guiding buyers smoothly through application and registration. However, customers consistently raise serious concerns about post sales service, including structural cracks, leaks, faulty burglar bars, delayed handovers, and unresolved maintenance tickets. Many describe broken promises, poor follow up from management, and feeling ignored after the bank has paid, turning their homeownership experience into frustration.
Performance(last 12 months):
Trustindex Rating
4Ranked In Real Estate
#25Reply Time
22h 30mReplied to 100% of negative reviews
Reply time on negative reviews: 12h 8m
TrustIndex
4
Ranking
#25
in Real Estate
Reply Time
22h 30m
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 8m
Review Distribution
1.9|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 20:19
cosmopolitan projects ****mers
Hello my name is Mbhoni i bought a house from cosmopolitan i was supposed to move in last year november but the house was cracking they realised this after they were done building. So they demolished the the house and started building from scratch i was told by their agents on monday that i can go ahead and give my notice where im currently renting since i paid rent on the 25th of April paying for May . I just received a call from their agents asking me to come and collect the keys tomorrow so i can start paying for my bone they expect me to forfeit my money for rent and go to occupy the house because they don’t want to pay the bank😭😭im really sad and disappointed with them they expect me to move in the middle of the month.. and when they were demolishing these houses they promised to cover these instalments until we move in but they are now changing.. its the 8th of may today they want to collect the keys on the 11th of may please advise is this fair and i can’t ask for my rent money back from the landlord
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 20:19
cosmopolitan projects ****mers
Hello my name is Mbhoni i bought a house from cosmopolitan i was supposed to move in last year november but the house was cracking they realised this after they were done building. So they demolished the the house and started building from scratch i was told by their agents on monday that i can go ahead and give my notice where im currently renting since i paid rent on the 25th of April paying for May . I just received a call from their agents asking me to come and collect the keys tomorrow so i can start paying for my bone they expect me to forfeit my money for rent and go to occupy the house because they don’t want to pay the bank😭😭im really sad and disappointed with them they expect me to move in the middle of the month.. and when they were demolishing these houses they promised to cover these instalments until we move in but they are now changing.. its the 8th of may today they want to collect the keys on the 11th of may please advise is this fair and i can’t ask for my rent money back from the landlord
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 10:08
Greetings My name is Nicky Mafumu from House 8772 Milano Security Estate
Greetings My name is Nicky Mafumu from House 8772 Milano Security Estate. I would like to commend Mrs Elvina Baloyi for her exceptional assistance during my house purchase. She was incredibly helpful, consistently updating me with everything throughout the process. Her dedication and professionalism made the experience smooth and stress free. I highly recommend her services to anyone looking to buy a house.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 10:08
Greetings My name is Nicky Mafumu from House 8772 Milano Security Estate
Greetings My name is Nicky Mafumu from House 8772 Milano Security Estate. I would like to commend Mrs Elvina Baloyi for her exceptional assistance during my house purchase. She was incredibly helpful, consistently updating me with everything throughout the process. Her dedication and professionalism made the experience smooth and stress free. I highly recommend her services to anyone looking to buy a house.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 06:27
I have problems cosm...
I have problems cosmo houses are open on top their roof is not closed with the plastic when you go inside the trap door we can’t sleep at night the rat 🐀 are coming in their houses the don’t have air breaks we sleep with air fan at night cause it so hot windows they are not closing when the is wind the wall are cracking they must came and take back their houses at Palm Springs secure village
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 06:27
I have problems cosm...
I have problems cosmo houses are open on top their roof is not closed with the plastic when you go inside the trap door we can’t sleep at night the rat 🐀 are coming in their houses the don’t have air breaks we sleep with air fan at night cause it so hot windows they are not closing when the is wind the wall are cracking they must came and take back their houses at Palm Springs secure village
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 12:14
HOUSE FULL OF CRACKS
Honestly I regret buying my house from Cosmopolitan Devloper...The lies and not being honest to customers. My house is 2 years4months of occupation& cracks are all over the house and huge cracks that are overwhelming.Another crack In the main bedroom is from wall to wall. Last year around Feb 2025 ticket lodged and they came to inspect and this Manager promised to come back to fix and never pitched up again ...December 2025 l called again and they came and inspect and the report came back saying "I am reliable to fix those cracks myself " so via email...My last call was promised a not worry as l have 5years warrant of fixing...Furthermore l told to go NHRBC to lodge my complain after they promisedin Feb25 and Dec25 to come and fix.....Is this how you treat customers after the bank pays you fully...Please be fair........Now l call is meeting or lunch everytime
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 12:14
HOUSE FULL OF CRACKS
Honestly I regret buying my house from Cosmopolitan Devloper...The lies and not being honest to customers. My house is 2 years4months of occupation& cracks are all over the house and huge cracks that are overwhelming.Another crack In the main bedroom is from wall to wall. Last year around Feb 2025 ticket lodged and they came to inspect and this Manager promised to come back to fix and never pitched up again ...December 2025 l called again and they came and inspect and the report came back saying "I am reliable to fix those cracks myself " so via email...My last call was promised a not worry as l have 5years warrant of fixing...Furthermore l told to go NHRBC to lodge my complain after they promisedin Feb25 and Dec25 to come and fix.....Is this how you treat customers after the bank pays you fully...Please be fair........Now l call is meeting or lunch everytime
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Nov 2025, 10:13
HOUSE OWNER
Newly built houses in star village protea glen are a sham and not worth the money. I STRONGLY advise people not to waste their time with this company as the managers in jhb Caroline is the worse person I have ever dealt with very arrogant and threatening when ever they deal with complains and sent people to come to my house take pictures of my car and adress to reason unknown to me which is quite threatening I must say, a 6 months old house looking so terrible and refusing to maintain after 3 months
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Nov 2025, 10:13
HOUSE OWNER
Newly built houses in star village protea glen are a sham and not worth the money. I STRONGLY advise people not to waste their time with this company as the managers in jhb Caroline is the worse person I have ever dealt with very arrogant and threatening when ever they deal with complains and sent people to come to my house take pictures of my car and adress to reason unknown to me which is quite threatening I must say, a 6 months old house looking so terrible and refusing to maintain after 3 months
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 11:19
complaints
Bought a house in protea glen emperors security estate…. The after sales service is very bad…blocked dreanage I had to spend R700 for water in a week… when you have issues they take years to come assist.. they will make appointments and after they don’t show up…. It’s been two weeks now since I requested to be assisted with my burglar that doesn’t lock no one came to assist now I’m supposed to leave my house unlocked the whole day when I go to work… I wish people can go through reviews before buying a property with them… one thing I regret is buying a property without looking for reviews.. they made my experience of moving to my new house a night mare. Even now I’m still waiting for someone to come assist with my burglar
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 11:19
complaints
Bought a house in protea glen emperors security estate…. The after sales service is very bad…blocked dreanage I had to spend R700 for water in a week… when you have issues they take years to come assist.. they will make appointments and after they don’t show up…. It’s been two weeks now since I requested to be assisted with my burglar that doesn’t lock no one came to assist now I’m supposed to leave my house unlocked the whole day when I go to work… I wish people can go through reviews before buying a property with them… one thing I regret is buying a property without looking for reviews.. they made my experience of moving to my new house a night mare. Even now I’m still waiting for someone to come assist with my burglar
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 06:05
Sad and disappointed
I am so disappointed 😞, I was advised my move in date was the 29th of October 2025, I did all necessary arrangements only for them to go silent with No communication until I sent and email an only then I received a call the following day (30th October 2025). I was advised my house cannot be handed over to me because there were some quality related issues regarding masonry work, and for them to fix this it will take two months and the hand over will probably happen in January 2026. I understand delays happen it's unforseen but to not be told in time and I now have to run around for an update is terrible. I honestly want to cancel this whole thing. 😭
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2025, 06:05
Sad and disappointed
I am so disappointed 😞, I was advised my move in date was the 29th of October 2025, I did all necessary arrangements only for them to go silent with No communication until I sent and email an only then I received a call the following day (30th October 2025). I was advised my house cannot be handed over to me because there were some quality related issues regarding masonry work, and for them to fix this it will take two months and the hand over will probably happen in January 2026. I understand delays happen it's unforseen but to not be told in time and I now have to run around for an update is terrible. I honestly want to cancel this whole thing. 😭
0
Replies (0)