Cosmopolitan Projects
1.4|470 reviews
Responds in 22 hours 30 min
LR
Lena R
1 reviews | Active since Member
04 Nov 2025, 11:19
complaints
Bought a house in protea glen emperors security estate…. The after sales service is very bad…blocked dreanage I had to spend R700 for water in a week… when you have issues they take years to come assist.. they will make appointments and after they don’t show up…. It’s been two weeks now since I requested to be assisted with my burglar that doesn’t lock no one came to assist now I’m supposed to leave my house unlocked the whole day when I go to work… I wish people can go through reviews before buying a property with them… one thing I regret is buying a property without looking for reviews.. they made my experience of moving to my new house a night mare. Even now I’m still waiting for someone to come assist with my burglar
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Replies (1)Cosmopolitan Projects's replyOfficial
05 Nov 2025, 10:27Dear Lena Ramaila,
We sincerely apologize for the inconvenience you’ve experienced. This is not the level of after-sales support we aim to provide.We have your details on record and have escalated your case to the project manager and construction team for urgent attention.
Our team will contact you directly to confirm an appointment and ensure the necessary repairs are completed as soon as possible.Thank you for bringing this to our attention — we truly appreciate your patience as we work to resolve this promptly.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
We sincerely apologize for the inconvenience you’ve experienced. This is not the level of after-sales support we aim to provide.We have your details on record and have escalated your case to the project manager and construction team for urgent attention.
Our team will contact you directly to confirm an appointment and ensure the necessary repairs are completed as soon as possible.Thank you for bringing this to our attention — we truly appreciate your patience as we work to resolve this promptly.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
Best regards,
Cosmopolitan Projects's reply05 Nov 2025, 10:27
Official
Dear Lena Ramaila,
We sincerely apologize for the inconvenience you’ve experienced. This is not the level of after-sales support we aim to provide.We have your details on record and have escalated your case to the project manager and construction team for urgent attention.
Our team will contact you directly to confirm an appointment and ensure the necessary repairs are completed as soon as possible.Thank you for bringing this to our attention — we truly appreciate your patience as we work to resolve this promptly.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
We sincerely apologize for the inconvenience you’ve experienced. This is not the level of after-sales support we aim to provide.We have your details on record and have escalated your case to the project manager and construction team for urgent attention.
Our team will contact you directly to confirm an appointment and ensure the necessary repairs are completed as soon as possible.Thank you for bringing this to our attention — we truly appreciate your patience as we work to resolve this promptly.
Kind Regards
Caroline Steenkamp
Cosmopolitan Client Care
010 045 9000
Best regards,