A -10 for coastlands durban will never set foot there

If i could give it a negative i would. very bad front counter service, place was very disorganized. bad smell coming from reception area. Room was booked in advance but on arrival room was not available, got a room late only to find that door was not working then was given another room and told that whomever booked that room might come. Place is very noisy and not safe at all. Decided to leave as the place had false advertising and was really not comfortable as this place does not deserve a star rating. I need my refund and till today stuff and management have given me the run around.