Factory mall of africa payflex refund not reflecting

Factory mall of africa not processing my payflex refund. I recently return a factory item that i bought online on 15/12/2025 till today i have not yet receive my refund and payflex is saying they did not receive any refund. when i contact Factory they claim that they processed my refund, if they processed it why is it not reflecting on my payflex. The tellers at factory mall of africa are very *********** because i return to cotton on the same order and my refund was processed same day. but from Factory they did not process