country storage

Terrible service and attitude.

We made use of their services for the storage of our household contents. A deposit was paid immediately on acceptance of the invoice. Once our contents were delivered by the movers and stored we went to the premises to check our contents. On arrival we saw the containers are packed one below and one above. Obviously our 2 containers were on the second level. A large set of stairs was wheeled to us to gain access to our containers. The same steps were used to remove our goods when our contents needed to be delivered to our property. How nothing was damaged is amazing. There is also no access to your storage units after hours, after 13h00 on Saturdays, Sundays and public holidays. There was no contact made by Country Storage once we had moved out in regard to our deposit and we then sent an email requesting the refund of the deposit. A day later after no response we contacted them telephonically and the owner of the business simply stated the deposit would maybe be paid today or maybe tomorrow. When I said her attitude was terrible and customers should not be treated this way, she said I was no longer our client and cut the call off. Stay away.