AW
adam W
Active since Dec 2011
9
Reviews
0
Industries
Reviews
9 reviews17 months ago
I must send photos
If it was not for the lady/gentleman answering the phone, this company would not exist. I contacted the company over a week ago, spoke to a Shayn Parker and asked for a quotation on some equipment. He suggested I send photos which I did. 2 Days later and no response. I contacted him and he said I must send measurements of the equipment, which I did, 2 Days later while I was busy with a client he phoned and when I finished with my client, I returned his call and had to leave a message as he was busy. He called me back and when I asked him if he had feedback, he said he had not read his emails yet. And then quickly said I should answer my phone when he calls. A week later and still no response. Pathetic.
0 replies
25 months ago
After sales services non existent.
I sent my FryAir in for repairs and they returned a demo unit. Now the timer is faulty and they ignore my messages and phone calls. Terrible after sales service.
1 reply
26 months ago
Terrible service and attitude.
We made use of their services for the storage of our household contents. A deposit was paid immediately on acceptance of the invoice. Once our contents were delivered by the movers and stored we went to the premises to check our contents. On arrival we saw the containers are packed one below and one above. Obviously our 2 containers were on the second level. A large set of stairs was wheeled to us to gain access to our containers. The same steps were used to remove our goods when our contents needed to be delivered to our property. How nothing was damaged is amazing. There is also no access to your storage units after hours, after 13h00 on Saturdays, Sundays and public holidays. There was no contact made by Country Storage once we had moved out in regard to our deposit and we then sent an email requesting the refund of the deposit. A day later after no response we contacted them telephonically and the owner of the business simply stated the deposit would maybe be paid today or maybe tomorrow. When I said her attitude was terrible and customers should not be treated this way, she said I was no longer our client and cut the call off. Stay away.
0 replies
89 months ago
Sleepnet no customer relationship concern
So... I pwalked into Sleepnet in Cape Town to purchase a mask for a CPAP machine. After searching the net, I decided on the AirFit 20. The sales person was pleasant and spoke well. He got the mask, and showed me how to wear it and I left. My CPAP machine arrived about 2 weeks later and I used the mask for the first time. I was aware it would take some getting used to but from the get go, if I lay on either side the mask would push up. This meant having to tighten the straps to such an extent that my head was throbbing. This happened for the following 2 nights. Back to the net, I discovered for side sleepers the nasal mask was better. Went back to Sleepnet twice for assistance and was told only the National Sales Manager could assist. He then contacted me to say there is nothing they can do except come in so that they can show me how to fit the mask. The mask was used for less than 6 hours. There is no guarantee/warrantee period on the invoice. There is no return policy on the invoice. Attitude of the company in general leaves much to be desired. We will definitely not recommend Sleepnet Cape Town, there are many alternatives. Adam Wedel
0 replies
96 months ago
EPROMO
Purchased the FryAir unit from Yuppiechef in December 2017 The service and after sales service from Yuppiechef has been amazing. In March the drip tray coating started to peel off. We notified Yuppiechef and eventually received a new one. The delay being due to their supplier EPromo. In April the inner pot warped, we notified Yuppiechef and again the service from EPromo was delayed. We then contacted EPromo directly and were informed that they were aware of this problem due to other client's having experienced the same problems. EPromo said that they were replacing the existing drip tray and inner pot with stainless steel units. Again they replaced our units with the same as the original. We queried this as we expected the stainless steel units and would have paid if necessary. Well this is where it all fell flat, no response to emails, dont return messages left with receiption at their offices etc. We recommend anyone purchasing any of their products to do so at their own peril. Their service is shocking and we are sure they do not need any further support
1 reply
129 months ago
Penguin Poils
Took my faulty pool pump to the store in Faerie Glen.<br> Gerhard told me he would speak to Tshepo, if too busy they can outsource to repair. No longer than 2 days.<br> Two days later I went back to store, nothing had be n done. Nicole, the branch manager , assured me the pool pump would be sorted the following morning.<br> I collected it the following day, still faulty.<br> Owner of Penguin Pools does not want to meet with me.<br> I'm now told Penguin Pools actually does not repair pumps and they were only trying to help!!<br> No response to last mail.<br>
0 replies
133 months ago
Pathetic Service
Claim lodged beginning of May 2015, still not complete.<br> Furnplus, Didicall and Absa, no communication with client.<br> Will never recommend any of the above and will be changing banks.<br> STILL NO FEEDBACK
1 reply
133 months ago
No satifaction
Applied for personal finance on a vehicle.<br> After many weeks finance was approved.<br> I was informed to have the vehicle insured from the 27 April, but vehicle was on delivered on 9 May??<br> Full installment was deducted end of May, not pro rata
1 reply
134 months ago
Terrible
Claim lodged beginning of May 2015, still not complete.<br> Furnplus, Didicall and Absa, no communication with client.<br> Will never recommend any of the above and will be changing banker
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (44.44444444444444%)
1 Star
5 (55.55555555555556%)