I got ****med by Cover and Above!

Their service is very poor. I wanted them to remove my name from debt review. They said I'll pay for R1500 for 5 months. They debited money from my bank account on August and September. They requested some documents, I've sent all those documents. After they stopped taking money and they have never communicate with me again. I am calling almost everyday but there's no improvement. Once asked for my money back they failed to render their services but they told me that they don't do the refunds. How? because now they're owing me money!