No help with escalation

Hi,

I'm looking for some help with my vaccination certificate, everything went well with my first jab however when I went for my second one ,my vaccination site and several other sites weren't able to locate me on their EVDS system. Regardless I received my second vaccination a month ago despite the problems and was told by several workers from the covid hotline that there was nothing they could do to help me out and that they would put in an escalation , it's been four weeks now I haven't even received a phone call or email from them. Need help urgently ,leaving the country soon and need the vaccine certificate to enter the country.

Any help would be greatly appreciated.