NO CUSTOMER SERVICE!

I am not happy with ***girls. My first order was delivered short with 1 item in December, I was told after they opened that it was human error and was refunded the money. Then I asked from to give me my full refund as they have a 90 days money back guarantee, still waiting. Last week Monday I was informed that they will confirm once my money is paid back. 1 WEEK LATER.. Still no refund. This morning again, after I AGAIN had to follow up, as I am not updated that they will inform me once it is done. WELL Refunds are only done MONDAYS, it is 15h32 and not done yet, which means I now have to wait another week!! THIS HAS BEEN ONE LONG DREATFULL NIGHTMARE. I read reviews and apparently the product is fantastic.. what about your CUSTOMER SERVICE.. THIS RUNS SHORT!! Every answer is prolonged, as well as my refund. I am really disappointed!!