CC
Craft City Furniture
Claimed Business
CC
Craft City Furniture
Claimed Business
62 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Craft City Furniture receives strong praise for its exceptional product quality, particularly solid wood craftsmanship, premium fabrics, and furniture that matches or exceeds website expectations. The delivery team, especially Jacob, is frequently commended for professional assembly and thorough inspection processes. However, delivery delays are a recurring concern, with several satisfied customers noting longer than expected wait times. A smaller but notable group of customers report complete non-delivery, ignored communications, and difficulty obtaining refunds, raising serious concerns about consistency in fulfillment and after-sales support.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
9
Recommended: Likely
Review Distribution
2.5|62 Reviews
May '25 - Apr '26
5(33.9%)
4(4.8%)
3(0%)
2(0%)
1(61.3%)
5(33.9%)
4(4.8%)
3(0%)
2(0%)
1(61.3%)
Frequently Asked Questions About Craft City Furniture
Based on recent customer reviews, Craft City Furniture receives strong praise for its exceptional product quality, particularly solid wood craftsmanship, premium fabrics, and furniture that matches or exceeds website expectations. The delivery team, especially Jacob, is frequently commended for professional assembly and thorough inspection processes. However, delivery delays are a recurring concern, with several satisfied customers noting longer than expected wait times. A smaller but notable group of customers report complete non-delivery, ignored communications, and difficulty obtaining refunds, raising serious concerns about consistency in fulfillment and after-sales support.
Craft City Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 62 reviews in the last 12 months. Hellopeter has tracked Craft City Furniture across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (62)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLV
Line V
1 reviews | Active since Jan 2020
18 Mar 2026, 12:59
Have not received order or refund
I ordered 6 chairs on the 12th of February, they requested that I make an immediate payment as the truck was leaving for Cape Town and they will then load my furniture for delivery within 3 to 4 days. I have not received my furniture, and they are not picking up any of my calls or responding on my emails. Lost the money and received no furniture. Do not buy from them, you will lose your money. Read Trustpilot also
Helpful (0)
|Replies (0)LV
Line V
1 reviews | Active since Jan 2020
18 Mar 2026, 12:59
Have not received order or refund
I ordered 6 chairs on the 12th of February, they requested that I make an immediate payment as the truck was leaving for Cape Town and they will then load my furniture for delivery within 3 to 4 days. I have not received my furniture, and they are not picking up any of my calls or responding on my emails. Lost the money and received no furniture. Do not buy from them, you will lose your money. Read Trustpilot also
0
Replies (0)LV
Line V
1 reviews | Active since Jan 2020
18 Mar 2026, 12:14
****
Do not buy from Craft City Furniture. This is a ****. Bought chairs in beginning of February, they send you a whatsapp asking that you make immediate payment, then they can load your furniture on the truck for delivery in 3 to 4 days. After your payment clears , they dissapear, no more communication, nothing. Money gone Go read Trust pilot on how many people have been ****med!!!
Helpful (0)
|Replies (0)LV
Line V
1 reviews | Active since Jan 2020
18 Mar 2026, 12:14
****
Do not buy from Craft City Furniture. This is a ****. Bought chairs in beginning of February, they send you a whatsapp asking that you make immediate payment, then they can load your furniture on the truck for delivery in 3 to 4 days. After your payment clears , they dissapear, no more communication, nothing. Money gone Go read Trust pilot on how many people have been ****med!!!
0
Replies (0)LV
Line V
1 reviews | Active since Jan 2020
18 Mar 2026, 08:12
DO NOT BUY FROM THEM
Bought chairs from Craft City on the 13th of February . Received Invoice and whatsapp message saying if I make immediate payment, my furniture will be loaded on truck and delivered within 3 days. Until today have not received anything, they ghosted me after my payment was released. Read Trust pilot on other people ****med as well.
Helpful (0)
|Replies (0)LV
Line V
1 reviews | Active since Jan 2020
18 Mar 2026, 08:12
DO NOT BUY FROM THEM
Bought chairs from Craft City on the 13th of February . Received Invoice and whatsapp message saying if I make immediate payment, my furniture will be loaded on truck and delivered within 3 days. Until today have not received anything, they ghosted me after my payment was released. Read Trust pilot on other people ****med as well.
0
Replies (0)JF
Jordan F
1 reviews | Active since Jan 2020
12 Mar 2026, 11:18
Whole House Furnished Perfectly – Excellent Experience!
I recently purchased most of my home furniture from Craft City Furniture, including 8 dining chairs, a dining table, 3 beds with side tables, and 4 counter stools. My order was delivered this morning and the delivery team assembled everything for me. I took the time to inspect all the items and I must say the quality is on another level. Everything fits perfectly in my house and the fabric matches exactly what I requested. The team was professional, efficient, and very helpful during the delivery and setup process. It’s clear that they take pride in their work and in delivering quality furniture. I am extremely happy with my purchase and the overall experience. Thank you Craft City Furniture!
Helpful (0)
|Replies (0)JF
Jordan F
1 reviews | Active since Jan 2020
12 Mar 2026, 11:18
Whole House Furnished Perfectly – Excellent Experience!
I recently purchased most of my home furniture from Craft City Furniture, including 8 dining chairs, a dining table, 3 beds with side tables, and 4 counter stools. My order was delivered this morning and the delivery team assembled everything for me. I took the time to inspect all the items and I must say the quality is on another level. Everything fits perfectly in my house and the fabric matches exactly what I requested. The team was professional, efficient, and very helpful during the delivery and setup process. It’s clear that they take pride in their work and in delivering quality furniture. I am extremely happy with my purchase and the overall experience. Thank you Craft City Furniture!
0
Replies (0)LC
L C
1 reviews | Active since Jan 2020
11 Mar 2026, 08:42
****MERS!!
Do not buy from them! ****. You will not receive any furniture and the ghost you. From start they communicate through whatsapp, saying the truck will be leaving soon, so you must make a immediate payment. After that, they ignore you. Go read Trust Pilot as well - lots of people were ****med.
Helpful (0)
|Replies (0)LC
L C
1 reviews | Active since Jan 2020
11 Mar 2026, 08:42
****MERS!!
Do not buy from them! ****. You will not receive any furniture and the ghost you. From start they communicate through whatsapp, saying the truck will be leaving soon, so you must make a immediate payment. After that, they ignore you. Go read Trust Pilot as well - lots of people were ****med.
0
Replies (0)cE
clarissa E
1 reviews | Active since Jan 2020
7 Mar 2026, 06:54
Very Happy with My Purchase from Craft City Furniture
I recently purchased 12 Arden dining chairs from Craft City Furniture, and I’m happy to say my order was delivered yesterday. From start to finish, the experience was excellent. I’d especially like to thank the delivery team for their professionalism. They assembled all the chairs and set them up perfectly for me. They even went the extra mile by helping move my old chairs to the garage. Once I had inspected the new chairs and confirmed I was happy, they packed up all the boxes and took the packaging with them, leaving everything neat and tidy. The quality of the chairs is superb — they are very stylish and exactly what I was hoping for. All in all, I’m very happy with my purchase and the service I received. I can confidently recommend Craft City Furniture to anyone looking for quality furniture and great customer service.
Helpful (0)
|Replies (0)cE
clarissa E
1 reviews | Active since Jan 2020
7 Mar 2026, 06:54
Very Happy with My Purchase from Craft City Furniture
I recently purchased 12 Arden dining chairs from Craft City Furniture, and I’m happy to say my order was delivered yesterday. From start to finish, the experience was excellent. I’d especially like to thank the delivery team for their professionalism. They assembled all the chairs and set them up perfectly for me. They even went the extra mile by helping move my old chairs to the garage. Once I had inspected the new chairs and confirmed I was happy, they packed up all the boxes and took the packaging with them, leaving everything neat and tidy. The quality of the chairs is superb — they are very stylish and exactly what I was hoping for. All in all, I’m very happy with my purchase and the service I received. I can confidently recommend Craft City Furniture to anyone looking for quality furniture and great customer service.
0
Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
5 Mar 2026, 10:58
Great Quality Furniture and Smooth Delivery – Thank You Craft City Furniture
I purchased patio furniture from Craft City Furniture last month. Unfortunately, I was not available at the time the delivery was initially scheduled as I was away. I only returned last week, and my delivery was successfully completed this morning. I am very happy with the quality of the furniture — it is well made and exactly what I expected. I would also like to thank the gentleman who handled my delivery. He was professional, courteous, and ensured everything was delivered properly. Overall, I am very satisfied with both the product and the service received. Thank you to the Craft City Furniture team.
Helpful (0)
|Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
5 Mar 2026, 10:58
Great Quality Furniture and Smooth Delivery – Thank You Craft City Furniture
I purchased patio furniture from Craft City Furniture last month. Unfortunately, I was not available at the time the delivery was initially scheduled as I was away. I only returned last week, and my delivery was successfully completed this morning. I am very happy with the quality of the furniture — it is well made and exactly what I expected. I would also like to thank the gentleman who handled my delivery. He was professional, courteous, and ensured everything was delivered properly. Overall, I am very satisfied with both the product and the service received. Thank you to the Craft City Furniture team.
0
Replies (0)JB
Johannes B
1 reviews | Active since Jan 2020
5 Mar 2026, 09:30
You are foolish if you read this and order from this evil company.
READ THIS CAREFULLY! Guys I promise you this company is a ****, all the positive reviews are ****, do not order from this company. You are getting ****med. Please don’t be naive like I was.
Helpful (0)
|Replies (0)JB
Johannes B
1 reviews | Active since Jan 2020
5 Mar 2026, 09:30
You are foolish if you read this and order from this evil company.
READ THIS CAREFULLY! Guys I promise you this company is a ****, all the positive reviews are ****, do not order from this company. You are getting ****med. Please don’t be naive like I was.
0
Replies (0)