Craft Pipes unreliable

Seems the wheels started coming off in April 2022. Ordered products from them which was good quality, delivered on time etc. Then second order…Placed order, waited and waited. Everytime I followed up the completion and delivery dat was pushed out. Last delivery date I got was 30 August. Only saw this morning(after follow up) that business is actually closed. Where is my product! Where is my refund!