Beware Crafters Fair putting Debit Card through twice & refusing to refund

<p>We went to the Crafters Fair at Emperors palace on Friday night 23 December 2016 and spent R2403.00. The cashier who rung up our goods put through our debit card and it was taking awhile to go through, then said he needs to do it again and took ANOTHER machine and put the transcation through twice, after my husband showed him the amount came off twice and that his bank balance had been deducted by both amounts. He said dont worry it will correct at night. It can't correct at night because it is a DEBIT card. The man said any problems and we can calk him. Obviously no one answers the phone after calling and leaving messages. I sent a contact me message on their website and some very rude Afrikaans woman phoned in attack mode and refused to even listen to what the bank said and the more I tried to exolain the more rude and unhelpful she got and then said I was shouting at her, which she seems to believe raising my voice slightly above hers is shouting and she put the phone down and kept cutting the call when I tried to phone back. I called from another phone and another equally rude and possibly the same woman answered and said I can do what I like and report them for fraud I must make sure I have my fact straight because my bank took the money and not them and they will not look into it. People need to ve very careful of handing credit cards to Crafters Market people where you have no sense of customer service, professionalism or assistance and honesty. We must now wait 30 days for Capitec to reverse the money. Plus these people put the transaction through two different speed points and we now out of pocket.</p>