DF
Dianne F
Active since Mar 2009
7
Reviews
0
Industries
Reviews
7 reviews113 months ago
Beware Crafters Fair putting Debit Card through twice & refusing to refund
<p>We went to the Crafters Fair at Emperors palace on Friday night 23 December 2016 and spent R2403.00. The cashier who rung up our goods put through our debit card and it was taking awhile to go through, then said he needs to do it again and took ANOTHER machine and put the transcation through twice, after my husband showed him the amount came off twice and that his bank balance had been deducted by both amounts. He said dont worry it will correct at night. It can't correct at night because it is a DEBIT card. The man said any problems and we can calk him. Obviously no one answers the phone after calling and leaving messages. I sent a contact me message on their website and some very rude Afrikaans woman phoned in attack mode and refused to even listen to what the bank said and the more I tried to exolain the more rude and unhelpful she got and then said I was shouting at her, which she seems to believe raising my voice slightly above hers is shouting and she put the phone down and kept cutting the call when I tried to phone back. I called from another phone and another equally rude and possibly the same woman answered and said I can do what I like and report them for fraud I must make sure I have my fact straight because my bank took the money and not them and they will not look into it. People need to ve very careful of handing credit cards to Crafters Market people where you have no sense of customer service, professionalism or assistance and honesty. We must now wait 30 days for Capitec to reverse the money. Plus these people put the transaction through two different speed points and we now out of pocket.</p>
0 replies
117 months ago
ADT Reaction Unit Reported All In Order At Business Premises When In Fact Criminals Inside Smashing Doors Open & Stealing Computers & Equipment
<p>Early hours of Thursday Morning (2am), my husband received calls from ADT to say there is an alarm activation at our business. He told them to send someone, they phoned again to say that there was an activation he said send someone they said everything is in order nothing wrong at premises and the alarm continued to be activated throughout the early hours of the morning. Upon arriving at work my husband discovered that we had been burgled forced entry through a bathroom window and locked doors to gain access to offices were broken open. ADT reaction unit "found all to be in order" Reports from ADT reaction offices state that they couldn't access the back of the building. Our premises are in a business park, if you can access the front (you can) then you can access the back. After reporting it to Richard, who said he will investigate and also get the night officer to call me. He didn't call me and if he did he never left a voicemail. I tried to call Richard this morning to a0 tell him that we urgently need ADT Armed Response signboards on the building so criminals know we have armed response, seeing that the alarm goes off and armed response "don't see anything. and b0 that I forgot to tell him that if the reaction unit had been there during the night then they should have put slips in the door to report that thy had been there. There were no slips!!!! So if they came all the way to our unit to check, then why did they not leave slips. Richard was not available. The lady who took the call said Richard told me I must speak to Carlos Barbosa. What a rude man!!! The attitude is beyond disgusting!!!! Firstly after holding on for about 15 minutes by then, he tells the consultant to tell me he is still investigating so he won't be taking my call. Carlos just continued with his DISGUSTINGLY BAD ATTITUDE. Telling me the staff worked night duty and had to sleep. EXCUSE ME DID THEY NOT SLEEP YESTERDAY AND REPORT FOR DUTY LAST NIGHT WHEN I WAS PROMISED A CALL. Then Carlos had the cheek to say I have bad attitude. Am I not the Client that was burgled when ADT reaction unit said all was in order at our premises nd we must now stress that they will come back to get the stuff they couldn't take for whatever reason, but no we have. Possibly were disturbed by the ADT reaction unit at the end of the units, whilst they were taking the stuff out the back window that the reaction unit could not access. Maybe we have an invisible wall only visible to ADT. When the truth be told, the couldn't care bad attitude filters down from Carlos to his reaction team obviously. Blatant lies and bad attitude. I then tried to speak to Steven Botha and Joe De Bruyn as I will not deal with such an arrogant bad attitude from Carlos. I was given the third degree by the person who answered the phone held on for 20 minutes only to have the call cut. Obviously, the bad attitude filters down from Steven Botha and Joe DeBruin.</p> <p>MORAL OF THE STORY DON'T USE A COMPANY LIKE ADT FOR YOUR PROTECTION. RATHER USE A LOCAL COMMUNITY SECURITY COMPANY THAT CARES ABOUT THE SAFETY OF THEIR CLIENTS AND THE PROTECTION OF THEIR PROPERTIES. THE REASON WHY WE HAVE ARMED RESPONSE AND NOT JUST TO KEEP THE LIKES OF CAROLS BARBOSA, STEVEN BOTHA AND JOE DEBRUIN IN EMPLOYMENT.</p> <p>We must now stress that the criminals will come back because thanks to ADT they believe we don't have armed response, never mind the fact that criminals could have been caught in the act and we are in a business park right opposite a police station!!!</p>
106 replies
117 months ago
Trudon Yellow Pages Extorting Money From Consumers With False Information
<p>We have had an ongoing problem with Trudon Business (Yellow Pages Publication) that just NEVER gets resolved. Many years ago they phoned my partner and convinced him telephonically that they were from Telkom and had him put the business telephone which was in MY name not his in the yellow pages. Our number then changed and the amount was no longer deducted off our Telephone account. We then paid whatever was owing for the contract this was in 2009. We told them in NO UNCERTAIN TERMS WE DO NOT WANT OUR TELEPHONE NUMBER IN THE YELLOW PAGES. The account was paid up and the contract closed. Low and behold I receive threatening text messages in 2013 to say I am being handed over. No Company name or amount. I discover it is no other than TRudon. I go through the whole process, report them on Hellopeter.com, get phone calls profusely apologising and the amount from the fraudulent contract cancelled. NO ONE ASKED TO BE LISTED IN THE YELLOW PAGES. Who uses YELLOW PAGES in this day and age anyway.!!!! We think we have put the issue finally to bed, keep copies of our communication. Lo and behold almost 3 years to the day, my partner receives a call on HIS mobile from someone yesterday asking to speak to a Solomon. He says they have the wrong number so the women says well we are handing your company over because you owe TRUDON money. We have NEVER had anyone by the name of Solomon affiliated to our company in ANYWAY and definitely not anyone that deals with accounts and contracts from TRUDON. We DO NOT OWE TRUDON MONEY. WE DO NOT HAVE A CONTRACT WITH TRUDON. We WANT NOTHING TO DO WITH TRUDON. Obviously, no one advertises with Yellow Pages in this day and age so they use lies and false information to extort money from consumers. Not only do they threaten legal action in the hope that all previous correspondence hasn't been kept but they also phone businesses and lie and say they are from Telkom. We do not even have a Telkom line. We DO NOT and HAVE not asked to advertise our business in their Yellow Pages Publication. I have NO IDEA how to get rid of these people and their extorting tactics. I thought after reporting it on Hello Peter in 2013 and getting a response on Hello Peter that it is solved. I have screen prints saved that we would no longer be harassed by these fraudulent claims, seems that hasn't helped. How do we get rid of these people and their lies once and for all. They honestly think they can just hand consumers over to lawyers for non-existing contracts. There has never been a statement or an invoice or a contract or anything since we resolved this in 2013, just like there was not a word from them after we resolved this in 2009. Do they just every three years harass people for money and those who don't keep their correspondence for 8 years just pay for fraudulent contracts</p>
106 replies
125 months ago
Awaiting Payment Of Claim For Burst Pipe On 24 Nov
On the 24 November we had an underground burst pipe in our kitchen. This required a leak detection specialist to locate the source of the running water we could hear. It was discovered that the leak was in our kitchen. Despite advanced technology, leak detection equipment can detect the area the leak is in and whether it is hot or cold water line. It cannot tell the exact spot under the tiles where the pipe has burst. We contacted Standard Bank Insurers and we were given the go ahead to use our own plumber as this was a burst water pipe. Besides it being during the time of severe water restrictions in Johannesburg and fines for wasted water, one should never waste water. Standard Bank Insurance could not give us any indication of when their plumbers could even contact us let alone do the repairs. Our plumber had to dig up the tiles and repair the pipe. Standard Bank to this day has not paid out the claim. After sending yet another email to Samson Molokane who requested the invoice AGAIN last week Friday, he has just called me and said he is phoning me in response to my email and what can he help me with. EXCUSE ME READ THE COMPLAINT FIRST AND SORT OUT THE MATTER BEFORE CALLING
0 replies
126 months ago
Beware Standard Bank Insurance Total Rip Off
After years and years of paying Standard Bank Insurance on our Home Owners Policy (reason for choosing Standard Bank Insurance) we had the unfortunate incident of a burst pipe under our kitchen floor. Standard Bank will only pay R1800.00 towards the claim after a leak detection specialist was called out to detect the leak as we could hear running water but could not find the leak. The leak detection indicated it was in the kitchen. Plumbers had to dig up tiles to discover where the leak was and replaced the pipe. Standard Bank Insurance will only cover the pipe and not the tiles. This is the insurance company that covers Standard Bank home loans. This is how Standard Bank protects ultimately their assessts as they are the bond holders. Anyone thinking of taking out a bond with Standard Bank think twice and definitely DO NOT use Standard Bank Insurance for your home owners pollcy. They are total rip offs. Their assessors count tiles to be replaced and they don't match tiles or paint. I was told - so living in a house with mismatched tiles is how Standard Bank directors expect their Clients to live whilst they live in luxuary with their client' hard earned money. Time to move bond
75 replies
131 months ago
Threatening Legal Action For A Paid Up Contract
My partner had a planet fitness contract, which he cancelled in April 2014. He paid the cancellation fee 17 April 2014, he was given bank details and a reference number via email. He received a confirmation email confirming receipt of payment & that his membership was cancelled. Yesterday 22 July 2015, almost 18 months later he gets a text message threatening legal action if he does not pay his gym fees. No contact numbers on text message, After an hour of phoning around we get hold of the right number and the person requests a copy of the cancellation email to be sent to her as she can't trace the ref no. We send it to her and hear nothing. I phone today. The person who I speak to today says the reference number I gave him, the reference we used for payment and cancellation belongs to someone else with the surname Luleka not my partners surname or anything close to his name. I ask to speak to a manager and just get put on hold forever, I phone back and ask for a person in charge. You can hear people talking in the background but no one speaks to me me on the phone. Beside the bad attitude and incompetence I suspect fraud happening at Planet Fitness. The ref no given was on email
75 replies
135 months ago
Telkom Rotten To The Core Such Bad Service
Just to add to the 5 million other Telkom complaints, no one responds to. No one responds to email complaints sent to the address given when calling 10210. Not one of their \friendly"call centre agents answer phones. Their Twitter consultants are a joke. Another option to contact when calling 10210. You can tweet them 5 million times a day they will NOT respond. The chat service a bigger joke. The only department that works is billings when they bill you for a product you don't have but you cant get to sort it out. The CEO needs to step out of his Ivory tower with the rest of his cronies & come down to earth & see the mess his empire is in"
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
3 (42.857142857142854%)